Empowering employees with experience will allow them to help the public successfully resulting in an overall customer service experience that will set them apart from other local grocery store chains. In turn, Company Q should implement an employee incentive program that rewards employees, based on their, performance, commitment, and customer feedback. Employees who go above and beyond what is expected should be valued and praised for the hard work they do, by having an employee of the month award with additional
A massive layoff by a business decreases the business’s expenses because they will have fewer employees on the payroll. The business will also have less production and may have less income as a result. A household is affected by a layoff because an entire income is lost. When a household loses an income, spending is decreased to compensate for that loss. Businesses also suffer when massive layoffs occur.
Sometimes, the staff exchanges the product with a different size that is suitable for them and whether it makes them happy. In addition, Primark is an outstanding retail company, so the customers would want their staff to have good product knowledge, someone who knows the idea of what they customers like and don’t like. So therefore, it benefits the customer to trust the staff and they would have a good understanding with negotiating with the offers such as ‘sales reduction, which is quite useful in a business. How effective customer service benefits the organisation Great customer service makes your customer feel that you care about developing in long term relationship that means you are not only make more sales, however it does benefit the business in different ways , such as : Repeat
All this is would create picture in a potential consumers mind that Lina’s is the place to be. Great food, Great Company, Great Atmosphere. 8) To incorporate social responsibility into his business Frederic could work with local designers to create eco friendly tables and chairs using organic materials. -Purchase fresh ingredients from local producers, that way he could save on costs of transportation and importing fees and taxes while supporting the local farms. -Donate a percentage of his sales to a local charity that benefits the community.
Kudler’s means of differentiating itself from the competition is its ability to provide the best products and the best customer service. The fact that Kudler’s prices are obviously at a premium compared to those of a standard market means that they must earn the mark up built into product costs. Kudler’s owner, Kathy Kudler, enjoys her time spent on the sales floor serving customers more than any other aspect of her job. Another means of providing value to the customer is that of education. By explaining the nutritional values of organic foods and offering samples of exotic products, the consumer benefits from learning the value of organics and the newfound willingness to try foods that were previously unknown to them.
Social Responsibility EST1 Task 1 Company Q's current attitude toward social responsibility can best be described as nonexistent. While a business's ultimate goal is to create profit, businesses should enlist community friendly practices to strengthen both the company and the community as a whole. Three areas that Company Q needs to reevaluate are as follows; (1) closing down stores because of the crime rate in that specific part of town; (2) only offering high margin items that are health conscious; and (3) wasting food instead of donating it to local food banks. Company Q has recently closed a couple of stores due to a pattern of lost profits. These two stores were in high-crime-rate areas.
Therefore, company A needs to stop making this product. Although we can argue that if company A could reduce the cost dramatically, it can become profitable. However, as the demand of its headphones is shrinking and there are so many suppliers (due to low barrier of entry), there will be great price pressure on the product, as explained by William F. Samuelson and Stephen G. Marks (2010). The price reduction may over shallow the possible cost reduction the firm could achieve. Susan Schreter’s second step is to target new customers from within groups.
In the case there is a lot of evidence which indicates that management is not effectively motivating their employees and this is leading to a decline in productivity and profitability. One reason would be management is not giving employees proper incentives to raise their productivity levels and they are using a financial incentive plan with major flaws in its design (Scanlon Plan). Another reason would be the decline in suggestions that are submitted, at the programs height 305 suggestions were submitted. Now it has dropped to 50 a year showing that employees no longer feel like they are contributing successfully to the plant success. This is a major issue because feedback is an essential part of motivating a person and making them feel valued in the company.
The communities were these jobs were lost have been devastated. Families’ lively hoods have been broken, retirement pensions are questionable, and the revenue this company generates for the city in which it resides. According to CNNMoney.com the company has asked for an extension for the liquidation of their inventory until March 31 and they are only waiting for the courts approval. If this does not succeed stakeholders, stockholders, investors, and suppliers would be affected alike. Ethically I found it hard to believe that this happening in the United States and that our economies have become so terrible that the Circuit City’s in Canada are not closing and their profits are up.
In my opinion it is a sick cycle, which enviably will reduce the standard of living in the United States. The individuals seeking to pay less for their purchases don’t realize the effect it has on the surrounding economy, including reduced wages, reduced community support, reduced business opportunity, reduced land values, reduced tax base, and ultimately lower standard and quality of living for most members of the community. I personally think that Wal-Mart is a modern day monopoly. It kills the competition. This is harmful for our economy.