Quality – WestJet’s culture emphasizes a fun and friendly atmosphere for all travellers and empowers employees with bottom-up management. Customer service is of the utmost importance to WestJet and is shown in the enthusiasm of it employees, which is yet another competitive advantage over its competitors. Delivery – WestJet has been able to implement changes in its operations with the use of dual boarding and the continued use of the same type of planes. Because of this, they are able to boast that they have the best on-time arrival performance to its competitors within 15 minutes of the original scheduled time. 3.
Leveraging WestJet's fun and friendly image and commitment to a great guest experience, this company is rated highest in guest satisfaction and loyalty among the most used tour operators in Canada. Offering a great flight schedule and a wide variety of hotel and resort options, WestJet Vacations is dedicated to making your travel experience fun and memorable from the moment you book to the moment you return home. "Familiarity, quality and consideration are the foundations of a strong and profitable brand” as explained by Richard Cooper. The survey was conducted across Canada in June and July 2012. WestJet Vacations scored higher than the other vacation companies for overall satisfaction, likelihood to recommend and customer service.
Employees in exchange do a good job but loyalty to the company is the most important thing. One mega giant is Microsoft as a company they boast of integrity, honesty, openness, and personal excellence. The company holds itself accountable to their customers and all of their employees by providing the best product at the most economical price possible. Microsoft is focused on employee training as well as employee promotion from within. These guidelines are the reason that Microsoft feels the employees will do noting to jeopardize the
“The Joe’s Experience”: Examining The Co-Creation of Culture within JCS Tifphany Cantey Chelsea Lahey Towson University: COMM 419-003 Fall 2012 Abstract This essay examines the processes associated with the co-creation of culture within a customer-service oriented organization. As with any customer-service oriented organization, there is a unique sense of pride that takes place within the organization, both internally and externally. This pride is what drives every participant in the organization to deliver. Hence, organizational culture has become a huge part of almost all companies that exist today. Not only does culture help improve an organization's productivity, effectiveness and efficiency but it allows it to be set apart from its competition.
The airlines customer service is legendary across the continent, and is a vital part of their no-hassle promise to guests. Their people are friendly, helpful, and love their jobs – their positive attitude is absolutely infectious. The customer service at WestJet is among the highest in Canada, and makes up for on 3 percent of airline complaints in Canada. There are no aspects of customer service that WestJet falls short
This leader can multitask and have a connection with employees to make a difference, which is the strength for this approach. The weakness will appear to be off in organizing, but this leader will recognize and make changes accordingly, so the organization is on the right track for success. The example of Herb Kelleher is a prime example of the behavior approach, and Southwest Airlines is a thriving travel business all because he put his employees first, because they can make or break a company’s ongoing prosperous future. Good leaders are made not born (Jago,
Organization culture is one of the most important yet often overlooked aspects of many businesses today. These are powerful influences on the way people live and act, and they define what is "normal" and how to sanction those who are not "normal In a nutshell it is considered “the way we do things around here”. It is the specific way of doing make business, treating customers, getting along with colleagues and responding to change (Bermer 2010). In the case of the Chrysler motor company, a change in organization culture was needed where the company was in bankruptcy and was being restructured with the Fiat corporation. Chrysler brought in a high powered CEO by the name of Sergio Marchionne to undertake a Major Strategic and
Good CC, for example, a company CEO of a HCO defines good corporate citizenship as meeting the growth and demands placed on health companies by society in an economically, environmentally and socially responsible manner (“The Power to Change: Mobilizing board leadership to deliver sustainable value to markets and society”, 2001). Obvious there is a overlap between the two concepts (CC and PC). Political competence is definitely part of good corporate citizenship, and good corporate citizenship is part of political competence. Good corporate citizenship is about integrity, honesty, and service to the community. Political competence is about skills, perspectives and values necessary for effective political involvement.
Finally, I feel that Starbucks strategic plan to maintain an effective and profitable workforce stems from the extraordinarily diverse compensation and benefits package it offers its partners and management team. Starbucks offers a plethora of benefits, perks, and discounts that are comparable if not better than those being offered by the competition, which has been very effective strategically in the recruitment and retaining of its best talent and continues to prove to be an effective and profitable benefit in maintain and growing the careers of its diverse
In 2004, Swift became the first U.S. trucking company to buy a Mexican trucking company and now Swift wholly owns Trans-Max. It’s a truly multinational carrier who is active in providing service on all major Canadian cities, promotes cross-border operations between Mexico and is the “Best in Class.” (Swift, 2011) GUIDING PRINCIPLES Swift’s guiding principles are based on its customers and that is why Swift’s mission is to attract and retain its valued customers. To have a competitive edge over other carriers Swift provides safe transportation, superior service and earns the trust. The values which guide Swift Company are: ethics, respect, balance, winning, attitude, communication, development, teamwork, change, initiative, accountability, trust and safety. By having a healthy environment for its employees, Swift is able to achieve high standards of service.