Wal Mart People or Profit? Essay

15147 Words61 Pages
PART 1 Intrapersonal Skills: Behavior, Human Relations, and Performance Begin with You 1 Understanding Behavior, Human Relations, and Performance 2 Personality, Stress, Learning, and Perception 3 Attitudes, Self-Concept, Values, and Ethics 4 Time and Career Management Copyright © 2010 by The McGraw-Hill Companies. All rights reserved. C H A P T E R 1 Understanding Behavior, Human Relations, and Performance L E A R N I N G O U T C O M E S After completing this chapter, you should be able to: 1. Explain why human relations skills are important. 2. Discuss the goal of human relations. 3. Describe the relationship between individual and group behavior and organizational performance. 4. Describe the relationship between behavior, human relations, and organizational performance. 5. Briefly describe the history of the study of human relations. 6. State some of the trends and challenges in the field of human relations. 7. Explain nine guidelines for effective human relations. 8. Identify your personal low and high human relations ability and skill levels. 9. Identify five personal human relations goals for the course. 10. Define the following 17 key terms (in order of appearance in the chapter): human relations goal of human relations win–win situation total person approach behavior levels of behavior group behavior organization organizational behavior performance systems effect Elton Mayo Hawthorne effect Theory Z intrapersonal skills interpersonal skill leadership skill C H A P T E R O U T L I N E Why Human Relations Skills Are So Important What’s in It for Me? Myths and Reality about Human Relations Goal of Human Relations The Total Person Approach Behavior, Human Relations, and Organizational Performance Levels of Behavior The Relationship between Individual and Group Behavior and Organizational Performance 2 Chapter 1

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