Voip Essay

398 Words2 Pages
VoIP * Include a detailed explanation of the case study and organization. * Why did the organization require a VoIP solution? * How did VoIP improve operations? * What are the advantages of using VoIP? The case study that I found was about the New York Blower Company (NYB), which is a leading manufacturer of industrial size fans and blowers for well over 100 years. It was faced with an expensive replacement of its current telephone system, so they hired Appia Partner STRYD Technologies. When they hired them NYB gave them three goals they would like to achieve: * Stop having to revamp or replace its phone system so often * Control the overall costs of monthly fees * Find a better way to communicate with mobile supervisors on the floor With these goals in mind STRYD suggested a hosted Voice-over-IP (VoIP) solution from Appia. However, NYB was very skeptical about switching to a VoIP, from monitoring it for nearly a decade and had always been unimpressed. By doing an impromptu demonstration STRYD was able to convince NYB to go for the implementation of the VoIP system. They accomplished this by just plugging it in, and they manager of IT was able to call his office manager from the conference room by pressing four digits. By going with a VoIP solution it greatly improved the operation of the company by allowing better and far easier ways of the management team to communicate with one another. Any solution that helps the company to save money while still allowing them to do their jobs to the best of their abilities is always a step in the right direction. That alone is the only advantage to going with a VoIP solution in the first place. However, there are many more advantages to going with Appia’s Solution with the staff at Appia’s Network Operation Center that monitors NYB’s network and provides reports on its performance and health. If

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