Delivering business value with IT at Hefty Hardware How effective is the partnership between IT and business at Hefty? The partnership between the two is not very effective at all in fact it seems to be toxic. The chief information officer at Hefty gets replaced about every 2 or 3 years because of this. Below are the identified short comings for both IT and the business. Issues in the case Through the case I was able to identify several issue between business and information technology.
Skilled writing, international experience, and diversity are all essential to success in the business world. One form of communication that is vital to business is writing. Businesses spend a lot of time and money to make sure that their employee’s writing skills are up to par. Perhaps an employee’s writing skills are poor, this could be a great financial loss for a business. For example, an employee writes an email to upper management and fails to proofread, an error is present in the email and management notices the careless mistake.
Internal Issue: There is a misalignment of IT Strategy and the whole business strategy in RCCL. RCCL’s corporate strategy is to enhance customer experience, reduce cost, and increase revenue. All these three strategies need technological support from IT department. However, Murphy’s Leapfrog Project was shelved due to financial problem. Causes Analysis: As to external issues, there are mainly three reasons causing overall industry downturn.
We absolutely must improve our service and support. In the next few pages I will propose a plan to improve the overall ratings of our customer service in stores and online. Proposal to Improve Customer Service When we talk about customer service we all remember that one instance that was either good or bad, most of the time, it was the bad service that we remember. Our society today is fast-pace and most people, especially those in the retail field, do not have enough time to spend with each individual customer. Most companies have cut the sales force because of the unstable economy.
This, coupled with production, storage and shipping issues, has resulted in inventory shortfalls and a marked decline in GMP’s profits and customer base. In order to improve quality and efficiency of service, an information system solution to allow GMP to capture and analyze point of sale, inventory and logistics data from our stores and facilities in near real time is needed. In order to implement this project, we need to focus on lean manufacturing; cutting inventory storage requirements; reducing the lead time needed to replenish and make product; establishing more efficient throughput on orders; and maintaining
Staff turnover is expensive and time-consuming, especially for a small business. Dishonesty If you motivate wrongly, you may teach staff to be dishonest. Commission sales, not by definition but in special cases, can lead to integrity failure. If you do not tie customer satisfaction in with sales statistics when you motivate your employee, you by default are endorsing sales at any cost. This may lead to bait-and-switch techniques, employee
A lot of credit cards out there come with hidden costs and charges, and you, even me, all of us should always be aware of these. In many cases, these fees and charges won't get noticed by users until…………….IT’S TOO LATE. Just like the video presented, Cha Ching: Invisible Money, the use of credit cards turn out to be a big trouble for them. It is because; they have overlooked the invisible charges created by their online/ credit card transaction payment. They end up on thorough working just to pay the invisible charges, preventing the bills to go higher and higher.
This will cause a lack of consistency in teaching from the management side and discipline of the employee in balancing both clients and management. Every district manager might not have the same goals for each salesman. District managers may have different expectations on how the salesman should perform during a sales call. This could be why each manager had different records of Marsh’s performance written down in the reports. When Marsh started working with Ted Franklin, it made a negative impact on his attitude towards his career.
When planning the businesses cash flow, take in to consideration how customers pay. If they pay with credit, it can be months before a payment is received, therefore, rethink the cash flow strategy because most suppliers require immediate payment for new businesses. Failure to price a product or service correctly can also result in business failure. (Ames) Secondly, if a business owner fails to clearly, define their market, their customers, and their customers buying habits, they can cause their
Miscommunication can lead to unsuccessful business, which will include loss of profits for the business, losing customers and business partners, and can even lead to damaging the health of the employees. Therefore, good communication is essential to keep business working efficiently, by ensuring that the personnel are informed and able to perform to their full potential. For instance, if an inexperienced manager gives vague instructions on how to use a new production line that was just installed in the factory, this unclear message could lead to misunderstandings by the workers. This will cause a fall in productivity, and in extreme cases could cause injuries and even death. An organisation has to communicate properly to solve problems and achieve goals.