BSBCUS501C: Manage Quality Customer Service Assessment 2: Why is it necessary to clearly identify, before designing product and service offerings, customer needs, and what are some of the less obvious service aspects that might inform purchasing decisions? Customers are fully aware that if a company is not able to provide them with a service or offering to meet their needs, one of the competitors will be able to. With this in mind, it is essential for business’ to research and communicate with their customers to gain the relevant feedback required prior to development. Development should reflect research findings and should meet customer and market needs. Internal and external customers provide business with information about how their products are used, new opportunities for their business, trouble-shoot issues with their product, and organise workloads.
It is the process of using environmental information in decision making. It is a means of improving the organizational ability to deal with a rapidly changing environment” (p. 3). Mission Statement, Vision , Value Statements A mission statement for any corporation is to establish the company’s identity and purpose for competing in that specific industry. A proper mission statement can establish or create a proper image that can develop customer
Learning Objective As a group, you will use the Meetings tool to discuss the Mindersoft Case, and reach a consensus about the problem(s), analyze the problem, and recommend a defensible solution. Your group will: Evaluate an early-stage investment opportunity from the VC's perspective: market opportunity, business model, management team, and financials and come up with an offer for the entrepreneur. Perform the valuation of an early stage Company using the pre and post money method, the venture capital method and discounted cash flow method of valuation. Illustrate the valuation gap between the VC and entrepreneur and underscore that valuation is eventually driven by negotiation. Explore how entrepreneurs make financing decisions when they are faced with timing issues and low bargaining power versus VCs.
Benchmarking is “discovering how others do something better than your own firm so that you can leapfrog the competition” (Kerin, Hartley, Berkowitz, Rudelius, 2006). Using the frequent purchase program, Kudler can collect new data from its customers. Through the use of market surveys, similar to the 2006/2007 market survey, Kudler will be able to determine what its customer catering needs are, if there is a demand for it, the types of pricing the customer would find acceptable and ways in which to promote it, in addition to adding to its marketing mix (also known as market orientation). As with market surveys, Kudler can conduct research on the types of food available on the market and determine what new products are popular with consumers through its food marketing trends studies. Pricing Kudler wishes to offer competitive pricing relative to other caterers.
o Analyze how the vision, mission, and values guide the organization’s strategic direction. o Evaluate how the organization addresses customer needs and critique how they achieve competitive advantage. BUS 475 - Week 3 - Strategic Plan, Part II: SWOTT Analysis Individual Assignment: Strategic Plan, Part II: SWOTT Analysis Conduct an internal and external environmental analysis for your proposed business. Discuss with your Learning Team the forces and trends below that must be taken into consideration while developing a strategic plan. Given today’s business environment and each Learning Team members’ selected business idea, provide a list of the lessons learned from your Learning Team’s discussion for each of the items listed below.
Classify factors in the external marketing environment as either opportunities or threats as well as interpret internal company factors to create a SWOT analysis. 4. Apply marketing principles through the oral and written analysis of cases. 5. Examine issues that impact a company’s choice of marketing strategies, such as different market positions or stages of the product life cycle.
Marketing also can be defined as an organizational function and a set of processes for creating, communicating, and delivering value to customers and for managing customer relationships in ways that benefit the organization and its stakeholders (Kolton & Keller, 2009). According to Business Dictionary (2010), marketing is “the management process through which goods and services move from concept to the customer. As a practice, it consists in coordination of four elements called 4P's: (1) identification, selection, and development of a product, (2) determination of its price, (3) selection of a distribution channel to reach the customer's place, and (4) development and implementation of a promotional strategy” (Marketing, para. 1). The need for marketing was created by the need to exchange items with others in
Desiree Dalyrimple MKT 203.90 Sales/Tech. Selling Prof. Semanski Unit 5 Questions Chapter 10 Review Questions 5. The major steps in the presentation plan are; approach, need discovery, presentation, negotiation, close and servicing the sale. The approach should set the tone for an effective presentation. The need discovery step is a very important part of the plan where the sales person discovers the needs of the customer and selects the product that best fits their needs.
The vast majority of companies that move in the direction to achieve sustainability also have enhanced profitability. Sustainability offers a firm new ways to protect their business from environmental, financial, and social risks, to run a company with greater efficiency and productivity, and to grow a company through the development of new products and services and the opening of new markets (Savitz, 2006). A firm can protect their business operations by conducting a thorough analysis of assessing the baseline. A company needs a clear understanding of where it is before figuring out where it needs to go. The thorough analysis of the firm’s environment will help identify risks that may be harmful to the employees, customers, and communities, as well as management failures early.
P3,M2: In this report I am going to be talking about the different marketing research techniques a business can use to find out information about their business. As well as this I will be discussing the limitations involved in each marketing technique. Firstly what is marketing research? Marketing research is defined as “The process of assessing the viability of a new product or service through techniques such as surveys, product testing and focus groups. Market research allows a company to discover who their target market is and what these consumers think about a product or service before it becomes available to the public.” I am going to be relating this to Tesco for their marketing techniques.