Verizon Information Flow

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The use of information and its flow through an organization is an important aspect in today’s business culture. What to collect, how to store it, how to use it, and what to show to other entities, are all questions that many organizations are asking. My intentions with this class and education is to better understand information, and how it flows through an organization. Below is a synopsis of what I have learned so far, and how I am better understanding my current place of employment, Verizon Wireless. First, a discussion about where information comes from and how it is gathered. Information is gathered from multiple sources including suppliers, inter-company resources, and customers. I feel these three sources represent the primary…show more content…
If you look at the above information and apply it to a Verizon Retail location, it is easy to understand the flow of information. When a customer comes into the store to start a new line of service, information is gathered immediately. Their name, address, and social security number. This information is intended for the use of determining credit worthiness of the customer. Furthermore, it is also used later in the acquisition of new business and the retention of the customer. Verizon uses this information to determine the quality of customer, how many lines they qualify for, how much (if any) security deposit is required. Meta data is then collected about their habits; purchases both within and without Verizon, data usage, form of data used, etc. This information is part of the last example in the previous paragraph, customer information. This is the information that is most important to the profitability of the company and therefore needs to be the most secure. The information is gathered by a person and entered into a digital database comprised of servers owned and operated by a person. These people each have their own information in a database owned by Verizon Wireless. This data is an example of the second type of data described above, the inter-company data. Suppliers are privy to this information in the form of sales numbers. While they don’t know who bought their device and under what circumstance, they know when, where, and how many were purchased. They then use this information in the production of future devices. This information is an example of the first information described
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