It helps you to communicate better and also build self-confidence. 3) Use appropriate language- this means adjusting how you speak depending on who you are with and who is listening to you. Things that we said might not be understood by others because we use different types of language in different situations. Using different terminologies and different names to call someone can block effective communication. 4) Use the right tone of voice- talking to someone in a loud voice with a fixed tone will make the person you are talking to think that you are angry with them but if you speak calmly and quietly the other person will think you are being friendly and kind.
Also repeating back what the patient has just said just to reassure that everything is understood and in case there is any misunderstanding. When speaking to the service user directly always make sure to use appropriate responses and look directly into the persons eyes so that they know you’re paying attention. The advice I would give to a care worker firstly would be to check the understanding of the patient and understand where they are coming from. The most important skill is to listen, always listen carefully to what the patient is saying and also note it down, if you’re not sure on what the patient has said just ask them to repeat it again just to reassure and also so that you haven’t misunderstood anything and all facts stated are all true, in addition to this you should see yourself in their position and how you would feel if you was them so that way you will understand how they feel and what they’re going through. Another advice I would give is to always use age appropriate language so for example if you speaking to a young child then go down
Non-verbal communication consists of facial expressions, tone of voice, self and body language, eye contact and also physical distance between one person to another. Listening allows you increase your understanding of the person or clients thoughts and feelings. Eye contact and facial expressions shows understanding and interest about the other person in saying. As we can see in this scenario you will may find how the student doesn’t feel comfortable talking with his placement supervisor maybe because of the surrounded environment and also becuase the communicator isn’t reacting appriopately to the other person.
Communication affects relationships at work as it helps to build trust whether it be between colleagues, service users, their families or other professionals involved. It is important to have trust with work colleagues as information can be shared and acted upon as a team to help maintain good health and wellbeing to each service user. Communicating with service users affect relationships as it helps support workers have a better understanding of their individual needs, service user can communicate to support workers to express they like a set routine when receiving personal care for example. Communicating with service users' families affect the relationship as it will help them to trust the support workers working with their family member within the company's care. 2.2 Describe the factors to consider when promoting effective communication.
QCF LEVEL 3 DIPLOMA UNIT 1 PROMOTE COMMUNICATION IN HEALTH AND SOCIAL CARE SETTING Questions | Answers | Learning Outcome/Assessment criteria | Identify the different reasons people communicate | Some of the different reasons people communicate are as follows; to establish relationship with other people, to understand and be understood, to give and receive information and instruction. Another reason people communicate is to express need, reassure them when feelings of agitation are expressed by a service user or colleague, to share information and ideas, to socialise and encourage a healthy relationship just to mention a few. | 1.1.1 | Explain how communication affects relationships in the work setting | It is very important to adopt a cultured communication habit especially in a workplace setting. Effective communication should always be encouraged so as to have a tension/ stress-free working environment. By taking time to learn how to work with different types of people.
The more skillful your signing is the better chance you have of establishing a friendly conversation. Deaf people find it very annoying when a hearing person approaches them acting chummy, while using finger spelling when it’s not necessary and butchered signs. So as long as you don’t have a cocky attitude towards them or aren’t offering help, most deaf people will be friendly to
Unit 1: Promote Communication in Health, Social Care or Children’s and Young People’s Settings 1.2 Explain how communication affects relationships in the work setting We need to build relationships with the individual’s we are working with, their families and colleagues to enable us to work effectively. Relationships and communication skills are closely linked as good communication will help to build good relationships. Relationships are influenced by the way we communicate, this not only includes the language we use and how we listen but also our body language, gestures and facial expressions. Effective communication is a two-way process. The person communicating has to send a clear and concise message to the responding party.
They also share their feeling and emotions and ask questions. People communicate to maintain relationships with others. Also to give reassurance and praise to others. Communications is a essential tool as a carer as you need to communicate with others to see their needs. Communicating with staff members ensures excellent team work and then you can identify health and safety risks.
DIPLOMA LEVEL 3 UNIT 1 PROMOTE COMMUNICATION IN HEALTH AND SOCIAL CARE 1.1 Identify different reasons why people communicate To express needs; to share ideas and information; to reassure; to express feelings; to build relationships; socialise; to ask questions; to share experiences People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, emotions, to give encouragement and show others they are valued. Communication is an essential tool a carer can use to meet the needs of service users. It is a basic requirement of my job role to communicate with individuals and their families, other members of staff on a daily basis. Communicating with other staff members ensures effective team working and continuity of care. It also ensures any health and safety issues are recognised and reported.
People who use services; so we know there needs, it’s one thing to look in the service plan but to know what they really need personally, you need to speak to them or people that know them. Communication supports the development of effective relationships between everyone, it helps to build trust and aids the understanding of an individuals’ needs and prevents misunderstandings. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them. By observing an individual’s reaction, you can ascertain if they are happy, satisfied, comfortable, sad, worried, agitated and many more…. This tells you if everything is ok with the service you are providing and with the individual in general or if there might be a problem.