1.1Explain how a working relationship is different from a personal relationship You have a professional duty of care to the individuals you care for which is different to the relationships you have with your friends and family. The relationships with carers and clients is to guide and support individuals and to help them to live as independently as possible. You should listen carefully to individuals and never put pressure on them. It is also important not to cross any professional boundaries with clients and keep your relationships professional. Here are some of the ways that you can maintain professional boundaries: • Be reliable and dependable • Do not form inappropriate intimate or personal relationships with individuals • Promote individuals’ independence and protect them as far as possible from harm • Do not accept gifts or money from individuals or their family members • Be honest and trustworthy • Comply with policies and procedures or agreed ways of working • Cooperate with colleagues and treat them with respect • Do not discriminate against anyone • Maintain clear and accurate records • Continue to improve your knowledge and skills • Respect confidential information and knowing when it is appropriate to share • Report any concerns you may have Most of your clients will rely heavily on your support, for some of them you might be the only person they see from day to day and because of this, it is really important that you do your very best to keep the relationship professional.
The role of a health and social care worker. 1.1 Explain how a working relationship is different from a personal relationship The difference between a working relationship and a personal relationship is that a working relationship has certain boundaries, professional codes of conduct and employer policies and procedures. In your working relationship you would be friendly, have a different approach to people, treat them with equality and you would know your role and responsibility. You would not share personal information as you would with friends and family and confidentiality is a key factor. Also a working relationship should have no emotional attachment and is based around your job, where as a personal relationship does have an emotional attachment due to having family and personal friends which is not work related.
In order to be able to work in an effective way you need to be able to reflect on your work to identify your strengths and weaknesses. Reflection should not be used to undermine your confidence in your own work you should use it in a constructive way to identify areas which require improvement. Being able to recognise areas of your work that need improvement is not an indication of poor practise it is an indication if excellent practise. Any worker in social care who believe they do not need to improve their practise and develop and add to their skills and understanding are not demonstrating good and competent practise. Look at the way you approach the situation or your work.
it is important that we appear and work in a non-judgemental way in order to eliminate any prejudices or personal feelings as to not discriminate in any way against the individual. 2.2Describe how to take into account the history, Preferences, wishes and needs of an individual when planning care and support- when planning individual support it is important to document and record day to day requirements of the individuals preferences for care and support. We can do this by addressing individual needs and preferences
If you have a disagreement with a colleague, this would have to be resolved in a calm and professional manner, not letting feelings cloud your judgement. Whereas in a personal relationship feelings are the main component in the relationship not logic. Also in a professional relationship you must be conscious that people who you are working with may not have the same sense of humour or attitude as you may have, which means that you must be mindful of this when communicating with them. For me this is a key component of my professional and personal life as my partner who I live with works in the same setting as me, so I spent my day separating my personal life from my professional, we do cross paths but we have a rule that we do not talk to each other at work unless it is about professional duties/issues and another rule is that we can only talk about work on the journey to and from work, this just allows us to separate the professional and personal relationship. 1.2 Describe different working relationships in health and social care settings.
For example information should not be given out to anyone who isn’t involved. Staff must get the consent of anyone’s information they need to share. Staff needs to make sure that the correct information is accessible for those who need to know, it is important. Legal requirements and codes of practice are also beneficial as they help keep a balanced relationship between the workers and service users. They also may obstruct the amount of support given to a specific client and this could be due to health and safety or not meeting the legal
4222 204 Duty of care In health and social care settings. Define the term duty of care. This is a legal obligation to ensure individuals health and safety, to keep an individual safe, you must report any concerns to your line manager, respect confidentiality and respect the individual’s wishes. It is your requirement to work in the best interest of the individual and within your own level of competence it is your responsibility to be aware of policies and procedures. How does duty of care affect your own role?
Using the directive behavior, Dan simply tells his employees what to do and how to do it. This type of leadership is kind of a ‘no-more-no-less than what I say’ kind of behavior. In contrast to Jonathan’s perspective, Dan thinks that sticking to the same area is the best way to master the job. He did not think that this will cause boredom to his employees, and eventually might
• This approach only gives attention to the present and the future desires of the client. The past is only revisited to prevent the reoccurrence of unsuccessful behavior. • Counseling technique does not look for a cure for the client’s problem it teaches the client how to manage their problems and live within the problem that is suitable for them. • It does not see the client as fundamentally deficient, the client is not seen as the problem but rather in the problem or under the influence of the problem • the counselor views the clients’ problems positively and encourages the client to focus on what is going right in their lives opposing to what is not
The client may have doubt stemming from self-esteem issues of uncertainty that he or she can perform the job. A promotion means that someone else believes in your competencies, but does not necessarily mean that the client believes in his or her own abilities. It is also important to develop a leadership style, as this was never an issue in the past. The coaching process using the behavior approach will help the client deal with perceptions and teach new ways of learning in order to facilitate a behavior change. The behavioral theoretical approach best addresses the situations of transitioning into a new position, which would entail prediction of future behavior and situations.