Effective communication affects all aspects of work as it is a way of developing personal relationships with service users and their families so you are able to meet their needs. It is important to develop positive relationships with work colleagues and other professionals, sharing information and having the information you need to be able to report on your work. This can only be achieved through effective communication. It is important to use different types of communication such as verbal, non verbal (body language, expression, signs, symbols or other visual aids) to clearly understand an individual’s needs and wishes. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them.
1.1 People communicate for specific reasons in order to express emotions, such as fear, anger, pain, joy and love. Individuals working in the health and social care sector need to communicate with people all the time. The most important people they communicate with is the service users they support as well as their family and friends who are likely to be involved with the service users support requirements. Support workers also have to communicate with colleagues and with other health care professionals. People want to get views, wishes and information across to others for all kinds of reasons.
1 - Introduction to communication in health, social care or children's and young ... | | 1 - Understand why communication is important in the work setting | 1.1 Identify different reasons why people communicate: People communicate for different reasons, to portray their feelings, emotions, pain, opinions, etc. To work with people with mental illness, communication plays a very important part to make sure that the best provision is created for all. There are many different reasons why people communicate. People communicate to share information and express a need. They communicate to learn new things and develop learning.
Communication between work colleagues is essential, so that it ensures a continuity of care for the servise user, and all staff are aware of the current needs of the client. COMMUNICATION AFFECTS ALL ASPECTS OF OWN WORK how . Within the care setting I communicate using: Communication books, Handover with Colleagues, staff message book, Staff meeting,Effective communication is important as it ensures that information is: clear, concise, accurate, non-judgmental, and informative. This reduces the possibility of mistakes being made, and ensuring care service delivery. It is important to work as a team with your colleagues, so that you all work to achieve the same outcomes and targets.
One form of this communication is a verbal handover at the beginning and end of each shift, there is also the filling in of relevant communication books and care plans for each of the individuals you care for, this keeps others in the knowledge of the current situation in the work place with service users. The individuals you care for will communicate with you, their carers, to express their needs and preferences. 1.2 – Explain how effective communication affects all aspects of own work… Communication is an essential part of my job, it is the foundation of everything I do in work and effects every aspect of my job, it also effects those I work with, whether it be colleagues, management, parents of service users or professionals. I need to communicate with people all the time in order to care for my service users affectively. Most importantly are the service users, then
We can collect the information observing, getting feedback from others and recording information. So we need to work with others to identify ways to support the continued development of communication. Care professionals communicate with colleagues and other professionals in many contexts every day. Effective communication requires personal and professional respect for others, trust in the judgement and values of colleagues, good verbal and listening skills. Care professionals may communicate formally and informally with colleagues and others working in partnership.
Or even for the sheer purpose of giving moral support, as is very often the case within a care environment – I communicate with my service users on a daily basis to identify how they feel, what they would like to do or to eat and a lot of the times I communicate with them just to let them know I am there for them if they need anything at all. Effective communication is absolutely necessary on all levels within the care setting since to do my job properly, I need to communicate not only with my service user but also with my colleagues, with my superiors and with any external agencies that may be involved in the client’s case. Excellent communication with both my colleagues and superiors is necessary so everyone is aware of the exact specific needs of any particular service user – both oral and written, report communication, so we can keep track of the service user’s health, safety and progress (or deterioration). We also need to communicate with external agencies, should the service user be identified as having needs and requiring specialist care we cannot provide ourselves within the care home, e.g. my client Ms A speaks little English so whenever I can, I call for the assistance of a translator to make sure we maximise our understanding of each other in order to provide her with the best care we could.
I ensure that I follow procedures and guidelines to ensure that I meet standards. I ask managers if I can go on courses to improve my knowledge and keep up to date with any changes in the field. My understanding of the role develops daily as I get to know clients better and learn the best ways to support them by reading their care plans. 3. I reflect on work activities by considering what I’ve done at work and how this can be improved to provide better, more effective care for clients.
Unit 1. 1.1 PWSC 1.1 Explain how communication affects relationships in your work setting Within the work setting communicating effectively with colleagues and clients is vitally important to ensure that the client’s needs are met. It is also important to effectively communicate in order to establish a relationship with colleagues and clients to build rapport and trust so that a fellow colleague or client feel comfortable communicating information relating to your duties within the work setting. Whilst in the work setting you may communicate differently with various individuals however it is important to communicate with all individuals with respect and appropriately at all times. When meeting a client for the first time it is important to establish how they prefer to be communicated with such as how they wish to be addressed whilst being aware of any difficulties they may have such as issues with their hearing
My body language is very important. I use open gestures, friendly face and one to one eye contact. When I am speaking with people who I am the manager of I need to know they understand my instructions, and understand that as their superior they have to do the duties that I request of them, this also has to be communicated with a mutual air of respect to ensure people are happy to carry out the tasks I have requested of them. I am happy to use visual aids and also