Unit 9 Assigment Interpersonal Communications

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1. Using the chapters on language and emotions to help frame your answer, suggest two ways that Ken could open this conversation more productively, beyond clearly expressing his emotions and using “I” language. o Ken was right by getting upset. He told Jan something in private and asked her not to say anything to anyone. He could have talked it out with Jan before getting so upset with each other about each one saying something that they did not want said to anyone other than their selves. They should have taken responsibility for their thought, feelings, and issues when they talked about what was said to each other. 2. How do you perceive Jan’s effort to convince Ken to forgive her? Based on what you have learned in this chapter, suggest two ways she might more effectively seek Ken’s forgiveness. o They should have looked for ways to preserve the other’s face. By both apologizing to each other for telling other what was said in private, it should have just stayed between the two of them. Jan and Ken should imagine how you’ll feel in the future when things are said that shouldn’t have been said. 3. What are two nonverbal cues used by Jan? What are two nonverbal cues used by Ken? In what ways did the nonverbal cues used by both Ken and Jan impact the message? What are the verbal messages used by each? What contradictions occurred between the nonverbal cues and the verbal message, and how did the contradictions impact the interaction? o One nonverbal cue used by Jan is her looking him in the eyes and another nonverbal cue is when she points at him. One nonverbal cue Ken uses is when he pats her knee to begin with and another is when he leans back and puts his arms on the back of the couch. The verbal messages used by both are they both get offensive, because they both got defensive it ended bad to where now they feel like they can’t tell each other things in

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