Unit 8 P2

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ST MARGARET’S PRIMARY SCHOOL COMPLAINTS PROCEDURE All schools in Suffolk are committed to providing the best education for our young people and want our pupils to be healthy, happy and safe and to do well. We recognise the importance of establishing and maintaining good relationships with parents, carers and the wider community. We are aware that there may be occasions where people have concerns or complaints and the following procedure sets out the steps that should be followed in order to resolve these as quickly and informally as possible. School governing bodies are required, under Section 29 of the Education Act 2002, to have in place a procedure for dealing with complaints. It is expected that all complaints…show more content…
It is hoped that most problems will have been resolved at this stage through the informal process. STEP 3: Formal - complaint letter to the Headteacher If you feel that the issue you have raised has not been resolved through the informal process and you wish to pursue it further you may raise it through the formal procedure. To do this you must write a formal letter of complaint to the Headteacher (you may use the form attached as Appendix 1, page7). Your letter should set out clearly the concern which has previously been discussed and why you feel that the issue is unresolved. It is also helpful if you can set out in your letter what resolution you are seeking. • Moving to the formal complaints procedure is a serious step. In consideration of future home/school relationships everyone concerned will need to concentrate on finding a resolution to the issue and negotiate an agreement as to how this can best be achieved. • The Headteacher will consider the complaint and in doing so should: o establish what has happened so far, and who has been…show more content…
I am now writing to inform you that in view of your behaviour on [date], when you [describe actions/behaviour] it has been decided that the School’s Policy for Dealing with Persistent or Vexatious Complaints/Harassment Policy will apply. In the circumstances I have made the following arrangements for your future contact with the school: [*Delete as applicable] *For the foreseeable future, should you wish to meet with a member of staff, I would ask you to note: (a) an appointment will be arranged and confirmed in writing as soon as possible; (b) a third party from the school will be present; (c) in the interests of all parties, formal notes of this meeting may be made. * For the foreseeable future, all routine communication with the School should be by letter only. Please address letters to ……………… at the School. We shall respond as quickly as possible. E-mail correspondence will not be responded to. Exceptionally, these arrangements do not apply to any emergency involving [insert name of student] – in which case you should contact the school in the usual way – or to parents’ evenings, which will continue as in the past, but with a third party from the school
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