All communication between a carer and client should be completely confidential and only shared with relevant colleagues. All communication between staff should be correct to ensure continuality of care at all times. Care plans should be up to date for staff to refer to this helps with continuity of care. 1.2. EXPLAIN HOW COMMUNICATION AFFECTS RELATIONSHIPS IN THE WORK SETTING When people communicate well with individuals in a work setting they usually feel satisfied.
It also ensures any health and safety issues are recognised and reported. All carers attend hand over at the beginning of each shift and also complete communication books after attending an individual, thereby keeping other staff informed and aware of current situations within the workplace. Individuals communicate with carers to express their needs and preferences and to ensure they are met. As a carer I would discuss the options and choices available to the individual to allow them an informed choice regard their care. Explain how effective communication affects all aspects of the learners work.
Managers have the responsibility and power to make decisions and oversee companies. A leader will be able to think and act creatively in difficult situations. Leadership unlike management cannot be taught, but can be enhanced by mentoring or coaching. Hersey and Blanchard 1972, Situational leadership. Hersey and Blanchard believed that a person’s readiness was the situational characteristic that determined the combination of task and a person’s behavior.
By establishing a learning environment the organisation is better prepared to conduct business, retain staff and ensure the organisational goals are met. The creation of the learning environment is cyclic in nature and results in a better trained, more competent workforce. Maximum participation can be achieved by ensuring that the employees affected by the training are involved in some manner in the decision to provide training. This may be in the design or development of the training or simply running a skills audit on the individual or team to determine what training is required and if the proposed training is directly related to the needs of the individual, team or organisation. However some barriers may need to be overcome such as reluctance to change or urgency of tasks.
I reflected this back and explained to the speaker I felt they were perhaps anxious and agitated about the topic being discussed. The speaker was not aware that they were expressing any from of body language and agreed with the feelings suggested. This reflection then enabled us to carry on and explore these feelings further. “Stereotyping and prejudice are natural human behaviours” (COSCA HANDOUT). In order to protect the speaker and the counsellor throughout the helping process, ensuring justice, fairness and non-discriminatory practice to both parties, a code of ethical framework is followed.
Rachael Consulting treats its clients as well as its employees with the utmost respect. III. Standards and Procedures 1) All employees of Rachael Consulting must abide by all local, state and federal regulations. This includes but is not limited to any certifications required to perform work duties. 2) The Code of ethics here at Rachael Consulting is strongly enforced.
Standards All employees will be separated into group/departments and each department will have specific duties assigned to them. Employees: All employees will be limited to specific applications and information. No individual should be able to access information to which they do not have a legitimate access right. Systems will be in place to ensure that this is the case. They will be in charge of all customer service and will have access to customer information when needed System Administrators: will have administrative rights to install, configure and repair systems.
(Sullivan) Conduct We must be clear and open and non judge-mental when giving information to clients in a professional business like manner to ensure information provided is biases’ based for the client at hand. (Magloff) Equality and discrimination We may not discriminate or show inequality based on Age, Race, Ethnicity or Disabilities either with in our business or with the clients we work or in hiring process with human resource. (Sullivan) Ethics Training Program All employees from lower to upper management are required to complete and pass yearly
HSC3029 1.1 If an individuals communication needs are not met it could affect all parts of their daily life. As a care assistant the ability to communicate well with a individual is the basic requirement of my job. By meeting the individuals communication needs it can help to break barriers and make the individual feel wanted and included. When an individual is upset it can make communication difficult, by being aware of how the individual best communicates it can help me diffuse an upsetting situation as quickly as possible. All individuals have the right to communicate through their chosen method and their choice should be acknowledged and respected when supporting them.
These issues often highlight the training needs of the individual. This helps me to develop personal development plans for support staff. I find it important that staff remain professional and factual. Feedback can be easily interpreted as criticism. To avoid this happening, I encourage the staff to reflect on the practice and encourage