I am responsible for admin like students computer passwords, attendance and lunch and bus pass statistics. I also help the tutor by teaching mindfulness classes, arts and crafts and helping with IT classes. I must ensure I work within all company policies and procedures such as health and safety, confidentiality, equality and diversity, grievance and complaints. I must also ensure I work within the codes of practice set by the care quality commission. My mentor is the tutor Paula and my manager is Sam Nolan.
1. Understand principles of professional development 1.1 It is important to continue to learn new skills and improve knowledge so that I can get job satisfaction and improve the way I work as individuals and as a team. It is important to learn from mistakes we make and improve on the outcomes and experiences with whom we work. I ensure that I am aware of, and follow, the current health & social care standards, legislation, and guidelines for good practice. Learning new skills and refreshing training enables me to progress, and achieve within my career and working practices.
Reflective practice can take place: verbally – discussing our progress and practice with managers, supervisors, tutors or colleagues in writing – such as writing an account or diary of daily activities, developments or incidents, and identifying ways in which we could use these experiences to improve. It is important to reflect upon our practice in order to continuously improve the quality of the service we provide to service users and others. This ensures that we adhere to set standards, agreed ways of working and provide quality service. This is because continuous reflective practice means that we have to address issues and new
* STAFF FEEDBACK (QUESTIONNAIRES) - . I also encourage staff to give feedback on all aspects of the training and support they have received and ask if they feel they would improve their agreed ways of working with more training or guidance while out in the community. This can be done at the end of their one-to one supervision. This also helps me to improve on my ways of working. These ways of working needs to be enforced by management and needs to be continually monitored, with supervisions and staff meetings held regular.
Samantha Mcintyre NVQ 3 Unit 2 – 1.1, 1.2, 2.1, 2.2, 2.3, 3.1, 3.2 Task 1.2 Mentor Meeting It is important for a carer to obtain feedback as this will let them know where they are doing their job well and also to be aware of any improvement that can be made in order to meet the needs of the service users. Improvements could include attending training courses or changing their attitude in some way, or simply remembering the dress code for work. Everyone reacts differently to receiving constructive feedback. Some may listen to all that is being said and take it all in and understand the reasoning for this, they will then make any changes they need to improve themselves. Others can become defensive as they may feel that they are doing everything right and that there are no changes that need to be made.
Question 5 – Customer Service Quality I feel that other measures would be to continue to train the employees on customer skills. Develop a program specifically for Tanglewood that would give the employees realistic scenarios they can do to improve their relationship skills with customer. You can also provide meeting where the manager and employees can discuss certain scenarios to better prepare new hires. I think focus groups will continue to help because they stay on top of problems and can keep you on your toes as the retail business changes. Question 6 – Realism in
Figure 2 – SMART objectives 4. Implementing a personal development plan When creating a PDP I would speak to my managers and ask them for their support in identifying where I could take the qualification and help me to ask for colleagues (assessors) to support me in achieving my goal. As I will need to assess our assessors and their learners work to ensure that quality and standards are met. When I have enrolled on the qualification I will have support from my personal tutor who will guide me through each unit and will give me an achievement date that I will need to ensure I work to so that I finish the qualification on time. I will have an assessment plan and reviews with my tutor to see my progress and discuss any issues or difficulties I face.
Training Plan Levuris J Smith HRM/531 November 27, 2013 Samuel Hall Continual training and development of employees from low-level to high-level is an integral part of an organization reaching for and achieving its goals. In order for an organization to be successful, collaboration between individuals and departments is imperative. Organizations may have their standard training and development programs to assist employees in reaching their ultimate level of performance; however monitoring of performance is necessary to ensure individual and organizational goals are met. In advance of producing your training program, it is vital for you as the coach to do your homework and study your business’s situation methodically. By collecting
My contribution is To facilitate the plan with my training and experience in this To be a member of the planning and meeting process To contribute to the actions that result from the plan Support the person or the family to lead on the individual’s own plan My role is to spend time with the focus person reading the plan and increasing my understanding of the person through the plan as the focus person will have experience of working with the individual and will know them well. For example, before starting a shift and going for an outside activity with a new service user I read their personal care-plan and learn what they like to do or what they
As a supervisor, you need to be able to listen not just to the content of what is being said, but also to the way it is being said and the feelings behind that. As a professional supervisor, you can be an important role model of good practice in communication, enabling the member of staff to express their thoughts and to feel that they too are being listened to and understood. The aim of professional supervision is to help the member of staff learn about and develop their own practice in the workplace. As they do this, they will become better able to understand and reflect on their work, analyse their actions and the effects of these, recognise some of the dynamics of relationships and situations, and transfer their learning to new situations and professional contexts. Your job as a supervisor involves helping the student/trainees to think about how they learn and providing opportunities in supervision that will help them extend their learning.