Unit 308 Understanding Leadership Styles 1.1 Describe the factors that will influence the choice of leadership styles or behaviours in workplace situations Introduction I work as a manager for Innovations which is a day-care facility for individuals with learning disabilities; the majority of the individuals who attend the resource centre I manage can be very challenging and have very complex needs and behaviours at times. It is my job to create intervention plans and work closely with care co-ordinators, other agencies such as safeguarding, Intense homes support services, and the behaviour team to put strategies in place to safeguard service users and staff. It is my job to identify strengths and weaknesses in team members and ensure they get relevant training to help them develop in their role or to give praise and build on skills helping them to gain recognition on their accomplishments and support them to gain promotions should this be their aim. As a manager I feel I need to be an example to others—either positive or negative. It is necessary for me to adopt characteristics from a variety of leadership styles based on the situation at hand.
Element 1 Working with the range of groups and individuals whose communication needs are different, part of my job role as a Team Leader/Supervisor is to support the staff and service users in effective communication, to recognise the service users’ needs according to their Individual Care Plans and proper assessments and to provide more training and supporting staff to gain more skills and knowledge in communicating. Our range of clients is from people with ABI /acquired brain injuries/ to some with mental illnesses as bipolar and paranoid schizophrenia and some with personal disorder. Proper communication most of the time is vital because when a service user is in a challenging mood, aggressive or angry, the proper communication and approach is essential to manage the situation. The teams’ are aware of their clients communication needs and ability. The staff is trained to recognise any early signs of aggression and all are able to read and use properly body language.
It is the livelihood of almost every moment of everyday life. I not only communicate during my time with my family, but also communicate with individuals all throughout my day of trying to be the best communicator I am able to be. When speaking with others, I am able to notice when a person is having different emotions while speaking to me. It is an advantage to try to understand someone if their upset with something or to comfort them when they are unsure about things. Without having the necessary communication, skills to assist me this could be a difficult accomplishment.
Good communication enables individuals needs to be met, it’s a fundamental skill needed to form relationships in and out of the workplace. When people limit their ability to communicate it can cause conflict which can lead to isolation and make people feel anxious. As I work in a home caring for people with varying levels of dementia and Alzheimer’s, meal times are a struggle for some of our residents so this is where we rely on good communication skills to help support them. Some residents talk openly and freely while others lack the ability to hold a conversation, this can make my job more challenging in a way that I then need to keep trying to involve my resident. This is where I will use positive communication skills such as listening, open ended questions and keeping my tone of voice low and soft this can help the resident feel at ease.
While planning you have to obtain as many details about the piece of work you are doing to enable you to produce your work as efficiently as possible. You can write your plans down on a to-do list - Writing down everything has two purposes. Firstly, you are planning your job and the tools you need. Secondly, you are making a written account of your job for others to see. In this way, if you are asked what you have done at any time, you can show it to them and be accountable for your own work.
This can be different for every person and depends on the circumstances of that particular person who you may be communicating with. Some people do not have the ability to be able to talk to us and tell us what they would like or if there is something wrong. These people that cannot tell us there emotions may use all different types of actions instead, this could include facial expressions, hand or body movements or gestures. 1.2 Explain how effective communication affects all aspects of own work Communication with my own work is very important. There are many people that we as care workers need to communicate with.
This paper will go over these different roles one by one and describe each role and their responsibility to the team. It is very important to know your role when working in a team. When people don’t know their roles it makes for a frustrating and anxious team. Whatever role has been given it is very important that each member feel satisfied and knowledgeable of their role. It is also very important that every team member be involved in every area of research, writing, and presentation of the paper.
Athletic training provides that, as well as the opportunity to have a working environment that is always changing. On any given day I may be working on paperwork, inundated with injured athletes, outside on the sidelines of a game, or travelling with a team… and the dynamics of each of these are always changing themselves. This is very important to me, because I remember from when I was younger thinking about how most careers are indoors and involve working with the same people everyday doing the same monotonous tasks, and that just wasn’t for me. I wanted to do something that would help people and have some sort of positive impact on them. When athletes get hurt, it takes a toll on them physically and mentally.
1.2 Explain how to support effective communication within own job role. The interactions I will have with the people I support are highly dependent on my choice of communication method. People have a variety of support needs and communicate using a number of techniques and their individuality and diverse backgrounds will also impact on how they choose to communicate. I try to be aware of how I interact with the people I am supporting to ensure that they have the necessary tools to interact with me. My service users need to be able to provide feedback and reviews of the support and services that they purchase – we do this through bi-monthly face to face meetings, ad hoc telephone calls and quarterly paper based surveys as well as our normal complaints and compliments service.
1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role. Within my role as a Registered Children’s Home Manager I have the need to communicate with many different people. These include the young people we are working with, parents, teachers, social workers, Ofsted inspectors, other colleagues, professionals, and my staff team. Each of these people have different needs which means that how I communicate with them may need to be different. It is also very important to be aware of the immediate needs of the person you are communicating with for example if they are experiencing some form of personal crisis, they are upset, unwell or excited to ensure they feel valued and supported.