Effective written and verbal communication and being able to use a variety of interpersonal techniques promotes strong working relationships which will then lead to a good quality care for my service users. With service users I initially need to establish a service users ability, needs and preferences in relation to communication needs and develop a plan of action to provide appropriate support that meets the service users communication needs and methods. The assessment involves observation questions and regarding information on a number of areas including ways and their preference of communication by service users which support process of completing the service users person centred plans. Any changes to service users’ needs need to be recognized and care plans changed to support the changes. When conversing with service users I ensure I speak in an informal relaxed way I
Use and develop systems that promote communication L1: Be able to address the range of communication requirements own job role 1.1: Having the ability to communicate effectively builds respect, trust, improves working relationships, learning and outcomes. Being able to communicate well is at the upmost importance within my job role. The need to be clear and concise and using correct terminology social workers, doctors, health professionals, colleagues and managers is vital for open lines of communication. In retrospect it’s equally important that I understand what is being communicated to myself by these health care professionals using medical terminology, for example to ask ‘what does that mean’ if the terms are unfamiliar, the ability to listen, retain and respond appropriately to the information received. Using all of these different ways of communication, aids me to develop effective relationships within my working environment.
Some of the reasons people communicate are to express feelings, build relationships, gain understanding, pass on and receive information, share knowledge and opinions and to help us to anticipate and predict behaviour. People communicate to express their needs and desires and understand and be understood and it allows us to understand and predict the behaviours of others and aids us to make decisions and solve problems. We communicate to meet the needs of others and also ourselves. Effective communication is vital in the work setting as we communicate with a variety of people and we need to ensure we pass on information and listen actively to be able to meet the needs of service users and staff. We have to communicate well with colleagues to ensure the smooth running of things, to make sure information is handed over clearly and to avoid confusion and allow continuity of care and minimise risk.
Unit 1 - Use and develop systems that promote communication 1.2 Explain how to support effective communication within your own job role It is essential that within my role as Deputy Manager of four residential houses is effective and of a professional nature. It is important that I have good understanding of differing skills that others may have and be able to adapt myself accordingly to be able to communicate in different ways. Within my job role I have ongoing communication with other professional organsation’s, family members of our service users, and other outside professionals it is essential that I promote and encourage effective communication to develop positive relationships to which will enable us to share relevant information regarding the service users that I support on a daily basis to meet their ongoing differing needs. It is also important that good communication skills are implemented and monitored throughout the staff teams in each house to provide consistency and continuity. 1.3 Analyse the barriers and challenges to communication within own job role The barriers and challenges of communication within my role could be • a break down of communication (lack of understanding) • lack of message clarity • distractions • Distance – and resources not working effectively.
Identify the different reasons why people communicate. People communicate for several reasons such as, for giving and receiving information, to develop new relationships with work colleagues, patients, etc. And to express their needs and preferences to make sure that they are met. Explain how communication affects relationships in the work setting. By having good communication skills it will build good relationships in the work place.
• Clients, families, internal staff, outside agencies: - Social Services, Supporting People, health professionals, probation, education, police and homeless teams. 1.2 Effective communication skills are fundamental to success in our work place and are a key interpersonal skill. The following list is ways in which I support effective communication Learn to Listen_/ Active Listening Listening is not the same as hearing; learn to listen not only to the words being spoken but how they are being spoken and the nonverbal messages sent with them. By using the techniques of clarification and reflection to confirm what the other person has said and avoid any confusion. We use this technique, especially when we are interviewing families for accommodation.
My body language is very important. I use open gestures, friendly face and one to one eye contact. When I am speaking with people who I am the manager of I need to know they understand my instructions, and understand that as their superior they have to do the duties that I request of them, this also has to be communicated with a mutual air of respect to ensure people are happy to carry out the tasks I have requested of them. I am happy to use visual aids and also
This level of communication is important to support the building of a positive relationship with their care worker and myself. I would use formal positive communication when communicating with social workers and other professionals, again this communication ensures the positive relationship building between all parties, ensuring confidentiality at all times. 1.3 Analyse the barriers and challenges to communication within
EXPLAIN HOW EFFECTIVE COMMUNICATION AFFECTS ALL ASPECTS OF OWN WORK. Effective communication skills are vital in care work because they enable care workers to : Understand the needs of others Form relationships with clients Show respect towards clients and other members of staff Meet the clients social, emotional and intellectual needs Knowing how to ask questions effectively Effective communication - keeping in
Explain how communication affects relationships in the work setting : In care home setting communication occurs with the service users and their fammilies, the management and the directors, the working staff in the home and with outside professionals and visitors. Effective communication is vital for the support worker. The service user and the support worker need to understand each other clearly in order for the service user to receive the best possible care. Successful communication involves the support worker speaking clearly and using phrases and sentences that service users can understand. This also involves the support worker communicating clearly and openly with other members of staff, the manager and other professionals so as to make sure that the best possible care is provided and that this is done so reliably.