Unit 501: Use and Develop Systems That Promote Communication

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Unit 501: Use and develop systems that promote communication 1:1 Review the range of groups and individuals whose communication needs must be addressed in own job role. Effective communication helps us better understand a person or situation and enables us to resolve differences, build trust and respect, and create environments where creative ideas, problem solving, affection, and caring can flourish In my role as Branch Manager of a care provider effective communication is paramount to its success. It builds trust, respect, enhances learning and accomplishes goals for not on myself but everyone around me. My role commands that I wear many ‘hats’ communicating with services users, workers(Carers/Nurses), advocates, my internal consultants, external professional bodies, solicitors, government regulators and my own senior management team. There are four main reasons why we communicate, Instrumental(To ask, to refuse, to choose or to express our needs), Informative( To gain information, convey information or to describe something), Expressive(To express thoughts or feelings), Social(Attracting attention, building and maintaining relationships). All of these form an essential part of the success of my role as a manager, having to request and impart information when building care plans for example, Expressing feelings, for example when having to share opinions with service users and workers on performance and service. One of the most important for my role I feel is Social as building and maintaining relationships with may different people is vitally important. I believe that my communication must be clear and concise when dealing with my workforce but also understanding and supportive. On the other hand when dealing with service users I must be understanding, empathetic and knowledgeable enough to offer solutions to help them. Communication with my service users and

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