The assignment will introduce the client and then give a description of the role of each member and their contribution to the care of the client. A discussion on how the professions worked together and how team decisions were made will be done before drawing to a conclusion. In accordance with the Nursing and Midwifery Council (NMC) 2004 5.1 which states that “you must treat information about patients and clients as confidential and use it only for the purposes for which it was given,” no real names, wards, hospitals or places will be given in this assignment to maintain confidentiality. However, permission has been granted to discuss clients illness from the client her family and colleagues (NMC 2004). Susan is an 72 year old female, living alone after the death of her husband of fifty two year.
Unit 501 Use and develop systems that promote communication (SHC51) 1.1 Within my job role as a registered service manager for supported living services within Clearwater Care I have to communicate with a wide range of individuals and groups of people on a daily basis. This communication will not always be face to face. It could be via the telephone, email, written correspondence which could be from writing a letter to producing a memo for the staff team or even simply writing a note in the communication book within the services. When communicating with the staff team this is heavily done through memos and face to face contact. I hold monthly team meetings, staff have six formal supervisions over a twelve month period which are scheduled to take place on alternate months, and they then also have their yearly appraisal.
EDEXCEL BTEC HND Health and Social Care Management Unit 14: Managing Financial Resources in Health and Social Care Case Study John and Jill are old students of WLCBMS who have completed their HND in Health and Social Care Management. They are setting up a new dynamic care home in Hounslow. John and Jill contact you to join their team as they remember you had a particular interest in finance. You have a preparatory meeting with some potential investors, one being Hounslow Council. John and Jill ask you to prepare the following points in your report to present to the meeting.
Material Metal and plastic v. Delivery 3 day guarantee delivery via courier or pick up 24 hours after order taken c. Policies and procedures for : i. Policy: Innovative Widgets works closely with both existing and new clients to obtain the requirement to provide and service our internal and external customers with the appropriate products. * Procedure: Innovative Widget would identify the customer needs using RATER model survey; reliability, assurance, tangibles, empathy and responsiveness 1) Customer service department contacts with clients by e-mail or telephone to identify and understand their experiences and expectations 2) Obtain the information of customer using RATER survey (focus on five different areas as above) 3) Analyse the survey to identify the customer’s
Similarly, research shows that consumer outcomes improve if families receive information and support (Dixon et al., 2001). For this reason, a number of family psychoeducation programs have been developed over the past two decades. The FPE model includes effective ingredients such as education about serious mental illnesses; information resources, especially during periods of crises; skills training and ongoing guidance about managing mental illnesses; problem-solving; and social and emotional support. Phases of Family Psychoeducation FPE services are provided in three phases, the Joining sessions; an educational workshop; and ongoing FPE sessions. In the joining sessions staffs meet with consumers and their respective family members in introductory meetings.
NVQ Diploma Unit 10 Causes and Spread of Infection Introduction Health care associated infection (HCAI) affects over 33,000 patients every year. This competency document has been developed to help you develop best practice in infection prevention and control whether you are a new member of staff to the organisation having completed induction training, or an established employee wishing to consolidate or update their skills and knowledge. The work based programme is designed to enable you to identify your own learning needs within the context of your workplace roles and personal development plan (PDP). If you wish to use the programme to help you develop your competencies in HCAI then you should inform your line manager to ensure they are aware of your interest. You may also wish to liaise with your link practitioner in infection prevention and control to help and support you as you work through this programme.
Unit 4222-202 - Introduction to personal development in Health and Social Care (SHC 22) Outcome 1 Understand why communication is important in the work setting 1.1 Describe the duties and responsibilities of own role: * I have worked with my current employer for 3 to 4 months and in my previous employment I worked for a year as a Carer. I mainly work inside the clients' homes and on social calls I escort them to supermarkets for shopping, Parks for leisure activities and gyms for physiotherapy sessions. * Personal care, making sure communication is involved so that dignity and choice is not neglected but also promoting hygiene in the best interest of the client. * Meal Preparation, communication is involved by giving them choice of meals, drinks and if they are not willing to eat, finding out why and giving them advice or suggestions to resolve the problem. * Medication, communication and having the trust of our clients is handy when administering and prompting medication, as some clients can be reluctant to take tablets if they believe them to be doing harm to them or just don't want to take them, good communication and trust can reassure the clients that the tablets are to help your conditions and will help them to stay healthy and well.
Task A – Short answer questions 1. Imagine you are a newly appointed supervisor/manager within your service. You need to update your staff handbook to reflect current employment law. Identify three different sources of information you could use to enable you to do this. Three sources of information that I could use are: • Health & Safety at work act • Trust Intranet • Direct.gov • Internet 2.
LEIGH CURTIN UNIT M3.12 – MOTIVATING TO PERFORM IN THE WORKPLACE Review of Health and Safety roles and responsibilities The value of assessing performance Briefly describe your organisation’s formal systems of assessment/appraisal, and your own informal practices My organisation’s formal system on appraisals is based on a Mid-year (six month) and full-year (annual) meeting with our line managers. Our performance appraisal is done in five sections. Section one is a review of objectives and performance, section two is a grading section based on the individuals Competencies, section three is an overall performance rating which is again graded. Section four is the employee development plan and finally section is objectives for the upcoming year. There are two comments sections after these five areas, one for the manager’s additional notes and one for the employee’s additional comments.
followed by, “I have the time.” If every employee utilized the Five Fundamentals of Patient Centered Care in every patient/ family encounter, think about the impact that this hospital-wide initiative would have on improving our patient satisfaction. From questions reflecting courtesy of the staff, to families being kept informed, to employees working together as a team, to involving the patient in decisions about care, to explanation of tests and treatments, etc. This is an