Unit 501 Essay

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Unit 501 Be able to address the range of communication requirements in own role. 1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role. As Deputy Manager of a Care Agency I have to be able to communicate in a variety of different ways, from the service user, their families and friends, to Carers, Senior Carers and professionals, both medical and clerical. This may be done personally, using body language, by telephone, text messaging, emails, or written. Good factual written and verbal communication and being able to use a variety of communication skills, will promote good understanding, and ultimately provide high quality care for our Service Users. In my position, it is imperative that I communicate with the Service User, and our Carers, in the correct way, to make sure that the needs of the Service User are understood, and dealt with correctly. When we initially meet with the service user, we discuss their needs and concerns, the level of care required, and the frequency of visits before we formulate a care plan that meets their needs. We have regular meetings with the Service Users and Carers to review plans, and implement any changes needed. We also telephone our Service Users, to ensure that everything is working well, with the service they are receiving. Managers, Senior Carer, and Carers, have monthly meetings to discuss the changing needs of our Service Users, and if need be, and with the Service Users approval, amend the care plan and inform our Carers of any changes that have been made. This also helps for visiting professionals to understand the Service Users up to date condition, and needs. All meetings are recorded, and care plans updated. We also communicate with, other medical professionals such as Occupational Therapists, Physios, Nurses, and Doctors to inform them of the service

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