Unit 501 Essay

1007 Words5 Pages
Unit 501 1.2 Explain how to support effective communication within own job role Within my job role as a senior support worker for adults with learning disabilities it is important to have good communication skills to develop positive relationships and share information with people using services. I also need to be able to communicate well with client’s families, carers, colleagues and other professionals. I use several different forms of communication within my job role to support effective communication. There are four ways I support effective communication: 1. Effective Listening- this involves making the speaker feel heard and understood. It means that I endeavour to create an environment where everyone feels safe to express their views and opinions without fear of repercussions. 2. Non-verbal communication- I try to be aware of my non-verbal communication i.e. body language. I try to stand openly, relaxed and without my arms crossed. I try to appear interested and approachable at all times. 3. Managing stress- I try to be aware of my own stress levels as well as my colleagues to ensure a good continuity of care for the clients. I try to give time out now and again where I can if I feel someone is getting a little stressed, I try to look for some humour in a situation to help lighten the mood. I am always willing to compromise if a suitable compromise can be reached with support staff, but occasionally this cannot happen for various reasons therefore we agree to disagree. 4. Emotional awareness- I try to be empathetic towards all situations that warrant it. I understand my own emotions and how they affect me, and have life experience that I can use to try and help others when in need. My door is always open to everyone and I will listen to anything anyone wishes to share with me. These conversations are confidential and will be treated as
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