We must be patient and be able to tolerate varying amounts of floundering, confusion and false starts. We also must allow the individual to take their time to discover their own solutions while being honest with them without being judgemental. If for instance, an individual is showing lack of progress, we need to continue to motivate them and empower them to help themselves. The individual will be experiencing low self-esteem in these circumstances and we need to remind them of past successes. If progress is being made, we need to continue to encourage them and congratulate their progress.
In order to protect the speaker and the counsellor throughout the helping process, ensuring justice, fairness and non-discriminatory practice to both parties, a code of ethical framework is followed. The counsellor will also have regular supervision sessions to explore and address any conscious or unconscious feelings they may experience. The Counselling group I am part of developed a “Working contract” at the beginning of the course. This agreement is what the participants of the group expect from each
When promoting effective communication you should ensure that you have all the information on how the individual prefers to communicate, and to be very aware of the environment, ensure there are no distractions, for you or the service user. Be sure you have enough time to listen as you do not want to appear to be rushing them as this may seem to them that you are not really interested in what they have to say, and this could affect their relationship with you and if they need to speak to someone they trust about an important issue they will have doubts about coming to you, which could
SHC21-1.3 - Individuals Reactions. Observing individuals reactions whilst communicating with them is very important as you need to be aware of causing offence to those individuals, which is exactly what you do not wish to do. When you talk to adults or children you must take into account their feelings, opinions, culture and what they would like to say. Be patient and give them time to talk to you about what they are feeling. Always be sensitive and understanding, you may have to adjust or adapt what you want to say by ensuring you say it the right way to convey your message, your feelings or ensure opinions are expressed clearly with no misunderstanding without giving offence to the individual.
Understand how duty of care contributes to safe practice Know how to address dilemmas that may arise between an individuals rights and the duty of care Know how to recognise and handle comments and complaints Know how to recognise and handle incidents errors and Duty of Care is defined simply as a legal obligation to Always act in the best interest of individuals and others Not act or fail to act in a way that results in harm Act within your competence and not take on anything you do not believe you can safely do. As a care worker you owe a duty of care to the people you support your colleagues your employer yourself and the public interest. Everyone has a duty of care – it is not something that you can opt out of.
Mixing with different people can help us to overcome fears and prejudices having people from diverse backgrounds in the work place will bring different talents, skills and knowledge. I have to be sensitive to peoples needs and respect their abilities, background, values customs and beliefs and by considering the opinions, circumstances and feelings of my colleagues and customers without judgement of race, religion, position, circumstances, status or appearance. By trying to always listen to people and be open to other points of view and by treating everyone in the same way and don’t laugh about other religions and customs. By being polite, tolerant and patient with others and don’t use language or behaviours that could be offensive and misinterpreted. I can then learn from other just by listening and asking for help when needed, or I can observe them if they are doing a task that requires expertise or great precision.
Unit 206 – Understanding the role of the social care worker Understand working relationships in social care settings 1.2 In a working relationship, the main reason for any type of contact with any person is to provide some sort of service or to use the service that is being offered. It is a professional relationship. In health and social care the service users depend on you and need to feel secure in the fact that the can rely on you to get certain tasks completed and be happy with the results. This probably would not be the same in a personal relationship; you would not have the same obligation to do these things. You chose personal relationships but you don’t choose your colleagues.
This includes using words, feedback, action, body language and gestures. With effective communication service users and family will enjoy the services provided. 1.3 Explain why it is important to observe an individual reactions when communicating with them All communication has an effect on the person that you are communicating with. Interactions a two way process, it is important to watch the effects so that any problems can be identified and dealt with. In order to be effective in care and supporting service users you have to be a good communicator whether this is through speaking, body language, facial expressions or gestures.
It is important that staff work as a team and give support to one another. Teams take time to work well and it’s success will depend on how well the team is managed, ground rules should be established that will ensure people can work together in most situations e.g. * Recognise that every team member, regardless of their role or status, has an essential contribution to make. * Always ask for advice and clarify anything you are not sure about. * Find out the ways decisions are reached and the team members that should be included.
It is important to do this practise, so you can see how well you are considering the persons needs, and how you can do the best job you can, to always give good personal care. Circumstances within care are always changing, so reflective practise ensures that high standards are kept at all times. 1.3. Standards inform reflective practise, because they effect how I work on a day to day basis. I have to always be aware of these standards, and understand the impact on people, if I don’t work towards them.