Unit 304 2.1 While working in care, the aim is to give the best possible standard of care to service users, but sometimes there can be a conflict beetween the individual’s or their family’s wishes and rights and the duty of care. In this case the most important thing is to decide whether the person is aware of the risks and consequences of the decision and has the capacity to make the decision. Before taking best interest decisions I have to make sure that the person definitely lacks the capacity. The person or their next of kin has an overall right and responsibility in decision making for issues relating their care, and I need their consent to deal with certain issues. When a dilemma arises, my responsibility is to support individuals or their families to make informed choices.
As a carer I would discuss the options and choices available to the individual to allow them an informed choice regards their care. What could happen if there is ineffective communication between the following relationships? • You and your service users Lack of trust and confidence. Could give the wrong type of care. Could miss out on important information – which could result in harm.
Unit 4222-324 (HSC 3029) Outcome 1, 1. Explain the importance of meeting an individual's communication needs. The importance of meeting somebodies communication needs is because if they cannot communicate effectively then you can understand what they are trying to express. Different people have different communication methods or methods that they prefer to use, so we should support them when using their preferred method of communication. Without communication people cannot express their needs or wants, so therefore it is a basic human right.
In this scenario it is important that you use their preferred method of communication. This can be sign language, makaton, or any other type of method that will ensure both you and the service user know what is being said. If you do not have the right equipment in the setting to help communication be effective, the service user may feel discriminated against as you are not providing for their needs. In health and social care settings, it is important that you provide equipment for everyone so that no one feels discriminated against. Language barriers can cause people to feel discriminated against, meaning that they make feel unhappy and uncomfortable in the setting.
As a carer it is my role and responsibility to support individuals to express themselves. The way in which i do this is to assess their needs, access information regarding communication needs and provide appropriate supports aids or equipment and encourage and motivate communication. Without support or appropriate support the individual would be unable to express their needs which could lead to emotional and physical difficulties. 1.3 Analyse features of the environment that may help or hinder communication It is difficult and frustrating to communicate effectively when there is background noise, therefore arranging the environment to aid communication is a very important step to achieve effective communication. Some factors that can hinder communication are; * Poor lighting, individuals with poor sight unable to see you.
If we do not communicate well with either a colleague or service user this could affect the way we work, as it could cause an atmosphere or tension in the work environment. Outcome 2 Be able to meet the communication and language needs, wishes and preferences of individuals You need to consider a number of factors when promoting effective communication, such as verbal communication. You should always think about the way you speak such as is the tone and pitch of your voice, suited to the situation or topic you are discussing? A louder more direct communication maybe required if trying to get the attention of a group instead of an individual. However this would not be suitable in a situation whereby a service user is upset or embarrassed, this would need a quieter
* Personal care skills but it’s sometimes called ‘activities for daily living’, such as washing, dressing, grooming, continence, mobility and eating * Relationship skills, such as communication and maintaining social networks. Each of these types of skills are contributing to a person’s need and ability to maintain and increase their level of independence and well-being. The capacity isn’t just about the capacity to consent but that is really important, and it is also about the person’s capacity to respond and understand the important aspects of skills such as safety and the consequences of actions. The ability is way different from capacity. All you need is to be sure that the people who are able to perform some of the tasks involved in everyday living skills.
Encourage communication Work with others Without the appropriate support the individual would be unable to express their needs or how they are feeling which can lead to both emotional and physical difficulties. By fully supporting individuals with specific communication needs you are able to support their rights 3. How the environment mite help or hinder communication It can be very frustrating if an individual struggles to communicated to other when thing happening around them In a noisy environment they may struggle to be heard In a busy environment the struggle to get someone attention It is important that you are attentive to your your individuals needs That you take time to listen and understand what the individual is trying to say 4. None based formal language system An individual may use none formal language because they may find to hard to make someone understand what they are trying to say. This may cause distress to the individual.
It also meets the individual needs because everyone can get involved. D8) Inclusive practice is when you have to adapt the activities that you do in the setting if there is someone with special needs or an illness or disease that stops them from doing certain things e.g. If they are visually impaired and you have play dough table out you may ask them if they want to play and ask them what it feels like. Diversity is when every family and child is different, for example some parents may be homosexual or have a different religion that they want the child to follow or may want the child to speak the same language as them if they are from a foreign
Most people feel the need to express or needs and feelings. We also need to be there to help young children do the same, we can do this by listening and taking interest in their thoughts and emotions. It is essential for children to do this because without making their needs and feelings known to others they can become very frustrated and isolated which can lead to social difficulties later in life. Communication is also for sharing ideas and thoughts. This is important in children to build their creativity and language skills by learning how to get their ideas across to others.