Unit 4222-324 (HSC 3029) Outcome 1, 1. Explain the importance of meeting an individual's communication needs. The importance of meeting somebodies communication needs is because if they cannot communicate effectively then you can understand what they are trying to express. Different people have different communication methods or methods that they prefer to use, so we should support them when using their preferred method of communication. Without communication people cannot express their needs or wants, so therefore it is a basic human right.
I have to act in the person’s best interest but instead of encouraging them to avoid risks I have to support them and enable them to taking part in activities. I have to act in the individuals best interest, keep them safe, carry out risk assessments, promote informed choices but also respect their decision and right to live their life as they choose. If the risk seems great to me I would document it and discuss the matter with my manager. Another area where duty of care dilemmas may arise are confidentiality issues. When a confidential information is shared with me and it concerns safeguarding and there is a possibility of harm or someone’s wellbeing is threathened I might have to make a decision and disclose this information.
To do this I can ask for feedback from advisers or assessors. I also need to find ways of evaluating myself. Responding to feedback one of the ways in which I can evaluate my current state of knowledge and performance is by asking others for feedback. This is important because it can be hard to be objective about your own performance. Also I may lack skills or knowledge to be aware of what else you should be doing or other ways in which I might work.
Unit 317 Provide support for individuals within a shared lives arrangement Outcome 1 Understand how to establish the needs, background, experiences, wishes, preferences and choices of an individual 1. The importance of getting to know a person is vital. Without learning about an individual you can not put in place any form of care or support plan and without these you can not provide care efficiently or effectively. The more you get to know a person the more you can do for them and give confidence that they're respected as an individual and their needs will be met. 2.
Activie support will have people around the individuals that are able to support and encourage the individual in independence. The hotel model does not treat people as individuals where as active support does. The hotel model treats people as they are all one person regardless of any needs or requirements. The advantages of the hotel model would be that individuals would be living in a clean home however the disadvantages would be that their individual needs may not be met. The advantages of active support would be that indiviuals needs would be met by individuality and individuals would be encouraged to be more independent and to be the best they are able to be.
Another factor is the person your speaking to and the level of understanding they have, and if they will be able to understand more technical and complicated words. Another factor would be the environment that you’re in, because if it’s too noisy you might not be able to understand what the other person is saying. Explain how people from different backgrounds may use and/or interpret communication methods in different ways. People from different backgrounds may communicate differently in ways such as languages, touch and using different gestures. Identify barriers to effective communication.
Unit 4222-374 promote active support Outcome 1 Understand how active support translates values into person centred practical action with an individual Compare the characteristics associated with active support and the hotel model in relation to an individual’s support The characteristics of active support basically means to draw the individuals into their plan of care and to include them into any decisions being make about them. This basically goes back to treating an individual in a holistic way and treating them as a whole and make sure they are encouraged into activities and to promote independence. The ‘Hotel model’ just means that certain things are done with no real consent and everything is done for them, which means the individual may lose some independence and the ability to care for themselves. So a comparison would mean stating which model is bes for the individual and why that comparison is the best. Identify practical changes that could be mad within a service setting to promote and individual’s independence In promoting individual independence, the aim would be to develop confidence with well-being.
Restating what the speaker has said makes certain that there is a common understanding between the listener and the speaker. Active listening can also give the speaker confidence that the listener is interested in what the speaker has to say. When people are in conflict, they often contradict each other. This tends to make people defensive, and they will either lash out or withdraw and say nothing more. However, if they feel that people are really attuned to their concerns and want to listen, they are likely to explain in detail what they feel and why.
* Personal care skills but it’s sometimes called ‘activities for daily living’, such as washing, dressing, grooming, continence, mobility and eating * Relationship skills, such as communication and maintaining social networks. Each of these types of skills are contributing to a person’s need and ability to maintain and increase their level of independence and well-being. The capacity isn’t just about the capacity to consent but that is really important, and it is also about the person’s capacity to respond and understand the important aspects of skills such as safety and the consequences of actions. The ability is way different from capacity. All you need is to be sure that the people who are able to perform some of the tasks involved in everyday living skills.
Having good observation while communicating with an individual is important as you can see if they are comfortable with the conversation through their body language. There might be an issue within the workplace, a service user might not be as talkative as usual and by observing them while communicating a support worker can pick that up and ask the service user if there is anything wrong. Outcome 2 1. No preferences or language needs to follow/ identify, is slightly hard of hearing. Wishes for support workers to follow the care plan to provide quality care.