1.1 People communicate for specific reasons in order to express emotions, such as fear, anger, pain, joy and love. Individuals working in the health and social care sector need to communicate with people all the time. The most important people they communicate with is the service users they support as well as their family and friends who are likely to be involved with the service users support requirements. Support workers also have to communicate with colleagues and with other health care professionals. People want to get views, wishes and information across to others for all kinds of reasons.
The environment can contain a high level of stress and it is important for those who are working there to remain calm and be aware of their surroundings (36). It is important that all health professionals in this environment can effectively communicate with families and other providers as needed. They also need to be adequately prepared and trained for medical emergencies. Providers should also have the proper credentials and training such as BLS, ACLS, etc. This is one department where teamwork is essential and a lack of leadership amongst co-workers can lead to ineffective care (36).
A senior person will also check your work and will be there for guidance if any conflict of interest occurs. A senior person is there to consult if a situation arises that you are unsure of. They will make you aware of performance standards, your responsibilities, your level of authority and the policies, procedures and strategies used to support and uphold the standards of the practice. As a medical receptionist, you are often the first point of contact with a patient. It is extremely important to build a good relationship with the patients who attend the practice.
We have to prioritize the treatment for the patient according to his or her condition. When we work under the hospital’s policies and protocols, it helps health care personnel to stay within their professional boundary and prevent from potential risks. During patient care; after we obtain information about critical situations, which we have to respond to it very quickly, and cautiously. Every second is important for the best outcome of the patient during critical situations. Sometimes, it is very difficult to deal with some situations, but we can always get help, support, and guidance from our coworkers and superior health people.
St. John’s Hospital took immediate action towards the cleaning staff as well as the information systems administration team to ensure this type of breach, or others do not happen again in the future. To begin the process, first a plan needs to be created by the management team to determine the best course of action to mitigate future breaches. The issues that need to be addressed include the actions of the cleaning staff, role of employees and action needed by the Information Systems team. After a breach has been identified, the entire health records process is scrutinized to eliminate any future errors. A management team from the hospital is assembled to determine consensus based standards for the organization as well as the specific department.
One form of this communication is a verbal handover at the beginning and end of each shift, there is also the filling in of relevant communication books and care plans for each of the individuals you care for, this keeps others in the knowledge of the current situation in the work place with service users. The individuals you care for will communicate with you, their carers, to express their needs and preferences. 1.2 – Explain how effective communication affects all aspects of own work… Communication is an essential part of my job, it is the foundation of everything I do in work and effects every aspect of my job, it also effects those I work with, whether it be colleagues, management, parents of service users or professionals. I need to communicate with people all the time in order to care for my service users affectively. Most importantly are the service users, then
The Importance of Proper Chart Documentation Introduction One of the most important things you will do in your job in the healthcare profession is charting. Charting is the way healthcare professionals communicate a patient’s weight, height, condition, medication, and past medical history. As soon as you walk in a doctor’s office, hospital, or any medical facility charting begins from the moment you sign in. Only healthcare professionals that are certified, licensed, or registered to chart should do so. There are three reasons proper chart documentations are important: to avoid lawsuits, keep accurate medical information for patient, and to maintain proper communication from one professional to another.
Knowing how to communicate is important because there will be times that you have to deal with situations like when a patient calls or comes in to the office and they are upset and taking their anger out on you. Having the skills to communicate with an angry patient can help calm them down and so you can try to help the patient with their situation to the best of your skills, knowledge and abilities and if you cannot, always try to find the person who can. The reason planning activities within the medical office are important for a Medical Administrative Assistant is because the position of Medical Administrative Assistant is to perform errands which are interrelated to the healthcare industry and general administrative duties. These errands may include answering phones, greeting patients and visitors, ordering supplies, sorting mail, bookkeeping, and creating invoices. The other errands, that may also entail specialized knowledge, include updating and maintaining patient medical records, processing insurance forms, scheduling patient appointments and coordinating lab services.
If I was communicating with a professional I would be communicating in a formal manner mainly By verbal communication backed up by email or letter correspondence. 1.2 Explain how to support effective communication within own job role Within my role I support and communicate by various methods, this will depend on who I am communicating with i.e. service users, Families, care workers, social workers, doctors, pharmacists. It is important when talking to clients and their families that I communicate well, ensuring that all communication is personalised to the client and maintain confidentiality at all times. This level of communication is important to support the building of a positive relationship with their care worker and myself.
C. Difficult people are everywhere and dealing if them is an everyday life. d. Some are the patients in the waiting area; tired of waiting these can be difficult. e. Others can be the family, worried about their family members health which can be f. very stressful for them which can cause uncomfortable confrontation between them g. And other staff members. D. What can us as health care providers due to handle these difficult people and situations that can occur? h. We as providers can continuously educate and inform ourselves of new ideas.