Unit 4222-206 Outcome 1 1- Explain how a working relationship is different from a personal relationship The difference between working relationships from a personal relationship is that a working relationship is different because of boundaries, professional codes of conduct, employer policies and procedures. In a working relationship you would be friendly, you would know your role and responsibility, also you would not share your personal information as you would with friends. A working relationship has no emotional attachment where as a personal relationship you would. 2 – Describe different working relationships in health and social care setting The different working relationships in health and social care settings would come into 3 types :- policy making, administrate staff and the hands on staff, the working relationship in health and social care starts with the policy making has they have to know everything from the law to the public sector and they will delegate the job of implementing decisions to the administration team who will then work out the correct procedures for action and reporting back whereas the hands on staff will implement those procedures in their daily tasks. Outcome 2 1- Describe why it is important to adhere to the agreed scope of the job role It is important to adhere to the scope of your job role as this sets out boundaries in your job role, enables you to know your role and responsibility, knowing your own level of competence and skills, to know your job role, if someone asks you do another role it wouldn’t be ok if you carried out the tasks because you aren’t trained for it and you could injure yourself or others around you.
Working in ways that are clearly defined as ‘no go’ puts the health, safety and emotional wellbeing of all concerned at risk. Given that the scope of your job role is used to measure your performance, it is important that you are consulted about what is expected of you. Informal supervision, for example, observation, enables your supervisor to identify your strengths and limitations and chat with you about your performance. Formal supervision, such as appraisals, gives you an opportunity to resolve your limitations by discussing concerns and suggestions you have regarding: Your understanding and performance Improving your learning and performance Adapting activities to make them more successful Situations you find difficult to handle Personal, resource and operational difficulties that impact on your performance
Some will be more formal than others. You would not address a visiting doctor in the same manner as you would a service user. You would not address your manager in the same way you would a colleague although you would maintain a professional manner with them all. Outcome 2 1. Explain why it is important to adhere to the agreed scope of your job role.
• Professional relationships you develop with people you support are another matter; you are required to provide the same quality support for all, not just for those who share your views and beliefs. • Knowing what you need to do and achieving it successfully is not the same thing. • Working in the health sector, you are bound to come across people with views you don’t agree with, and who never seem to understand your point of view. • Awareness of differences, your reaction to them and how they affect the way you work is a crucial part of personal and professional development. • If you allow your own preferences to dominate your work with people, you fail to perform to the standards set by the UK regulating bodies, they require workers to respect and promote people’s individual views and wishes.
QCF Health and Social care level 2 206-The Role of the Health and Social Care Worker. 1. Explain how a working relationship is different to a personal relationship. A working relationship is significantly different to a personal relationship in as much that the reasons you are involved with a particular person are clear, it is part of your job and are in the interest of the people you support, there will be: * Specific objectives and purpose * Boundaries * Professional codes of conduct * Employer policies and procedures * Time limits * Being in some cases a one way relationship The support plan will define expected outcomes. A personal relationship is not monitored by a regulator and follows an unwritten code about how people behave towards one another.
1.1– A working relationship is where you are placed with other people and work as part of team where each individual is working following professional codes of conduct, towards shared goals. You work a set procedure and have a role in what you do. Time limits and boundaries apply and you do not have to like the people you work with but need to keep personal opinions and feelings to yourself. Mutual respect and understanding is a key factor in developing a good working relationship. A working relationship must be kept professional and formal.
And unawareness of recent changes might result in danger and harm of you and the individual you will be working with. You have a duty to keep service users safe by following policies, procedures and working within your job role. Each job title entails particular duties and responsibilities. Within each position there are routine tasks and activities and expectations. Individuals will be specifically trained to perform the responsibilities of their role.
You have to build professional relationships with people you support to enable you to deliver the care required to each individual so you can get to know them and find out their likes and dislikes and routines they may have. You must make sure you do not over step the boundaries of the relationship for example visiting them out of working hours or inviting them to your own home. Some people you support may show an interest in your personal life but it is important to keep the answers you reply to their questions minimal, it is fine to share basic information but you must not share significant personal details about yourself. The other relationship of working is building relationships with staff members, team work takes time to work well, not everyone will share the same views on how tasks should be completed, and most teamwork relationships will depend on how well the team is managed. Supportive team working is a good term and can help towards a great team
Every individual should be supported and enabled to live in an environment which is free from prejudice and safe from abuse. Your responsibilities under the duty of care are to do everything reasonable within the definition of your job role to make this happen however you must be aware of potential dilemmas that may arise between the duty of care and an individual’s rights. During your work you may find yourself in situations where the individuals you are supporting do not agree with what you believe is best for them. In situations where there is a conflict of interest or a dilemma between an individual’s rights and your duty of care, it is best practice to make sure the individual is aware of the consequences of their choice and that they have the mental capacity to understand the risks involved in their choice. It is their right as an individual to be able to make informed choices about their own lives even if you disagree with their choice.
I have to always be aware of these standards, and understand the impact on people, if I don’t work towards them. Reflecting on standards, gives me the chance to keep up to date, with any new standards. 1.4. My own values and beliefs could affect the job I do, within my role if I don’t have an awareness of my own values. I could find it hard to accept other staff members values and beliefs, and feel mine are the right ones.