Unit 4222-201 Essay

1746 WordsMay 19, 20157 Pages
un it 021Unit 4222-201 Communication in the work place people communicate all the time, constantly without even knowing it. Your body language the tone of your voice for example is communicating your feelings to the person your talking to. We communicate for many different reasons, to express their basic needs or to share information and ideas. To reassure others express your feelings. People communicate to build a bond, and establish trust. People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, and emotions, to give encouragement and show others they are valued. Communication is an essential tool a carer can use to meet the needs of residents. It is a basic requirement of my job role to communicate with individuals and their families, other members of staff on a daily basis. Communicating with other staff members ensures effective team working and continuity of care. It also ensures any health and safety issues are recognised and reported. Care plans are another form of communication. All carers attend hand over at the beginning of each shift and also complete care plans after attending an individual, thereby keeping other staff informed and aware of current situations within the workplace. Care plans also keep the relatives informed and should they have any issues or questions they can come and ask staff about this. Individuals communicate with carers to express their needs and preferences and to ensure they are met. As a carer I would discuss the options and choices available to the individual to allow them to make an informed choice with regards to their care. Communication when used effectively affects all aspects of my work. It allows me to make direct and correct decisions for the residents providing

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