Introduction to duty of care in health social care or childrens and young peoples settings
1. DEFINE THE TERM ‘DUTY OF CARE’
A duty of care means all carers, health professionals and anybody else providing health care services must act in the best interest of the people they support.
1.2 DESCRIBE HOW DUTY OF CARE AFFECTS OWN PERFORMANCE
People have a right to expect they will be kept safe and not neglected, or exposed to risks, we owe a duty of care to the people we support. You should think about if what you are doing is best for your client and that you are not putting them art harm or risk, and that you respect their wishes and retain their dignity.
2.1DESCRIBE DILEMMAS THAT MAY ARISE BETWEEN THE DUTY OF CARE AND AN INDIVIDUALS RIGHTS
You have a duty of care to others, but they have a right to make their own decisions and to achieve these can be difficult. Sometimes it is not possible to grant soneones wishes, if they are planning to do something that will cause harm to themselves, to others or is illegal.
2.2 DESCRIBE WHERE TO GO TO GET ADDITIONAL SUPPORT AND ADVICE ABOUT HOW TO RESOLVE SUCH DILEMMAS
Firstly you would go to your supervisor or manager to make them aware of the issues and for extra help They will also be able to get help from other sources eg Doctor or other healthcare professional. Also trade unions will be able too offer advice.
3.1 DESCRIBE HOW TO RESPOND TO COMPLAINTS
If a complaint is made you should
• Not try to resolve the matter yourself
• Not discuss the matter with the person making the complaint
• Not promise you can sort it out
• Not discuss the matter with anyone other than your manager
• Provide any information quickly and accurately
3.2 IDENTIFY THE MAIN POINTS OF AGREED PROCEDURES HANDLING COMPLAINTS
Every public service organisations has to have a complaints procedure. You should support people directly (by supporting them to follow procedure) and indirectly (by ensuring they...