Unit 4 Essay

430 WordsMar 16, 20152 Pages
Unit 4: Introduction to duty of care in health, social care or children’s and young people settings. 1.1 Define the term ‘duty of care’. To ensure the safety or well-being of others, as well as caring for them by attending to their individual needs. 1.2 Describe how the duty of care affects own work role. It affects own work role because carers have to adapt to each and every client’s needs. 2.1 Describe dilemmas that may arise between the duty of care and an individual rights. The dilemma that can arise is when a client is very proud and doesn’t want to undergo any personal care by carers, so they refuse and that causes a problem because it is the carers duty to ensure clients are washed and well presentable to their liking. Also if a service user wants to go shopping and it is not in the care plan and they don’t normally go out alone it will cause a dilemma, you will need to speak to a team leader for advice on what to do. 2.2 Explain where to get additional support and advice about how to resolve such dilemmas. To resolve the dilemmas first try and speak to a family member to see if they can persuade them to have a wash. If that is not possible phone up the office and ask them for advice on what to do next. 3.1 Describe how to respond to complains. Respond to complains calmly and with a clear mind. Nothing will get resolved when you are angry and full of temper. Speak to a family member or next of kin to see what the problem is, if that is not possible, speak to your team leader and try and resolve it with him/her. 3.2 Identify the main points of agreed procedures for handling complaints. Complaints can received in writing, telephone or by personal contact either in the office or in an individual’s home. It should outline: A summary of the complaint, The steps taken to investigate, A summary of the findings, Any further action

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