Support Individuals with a learning disability to access healthcare Outcome 1 A rights based approach means to treat all with the values of fairness, equality, dignity, respect and autonomy, values which are also at the core of quality health and social care. Some of the reasons why a rights-based approach to health and social care is considered to be best practice are that it supports health and social care staff in meeting their professional ethical obligations; it also improves the decision-making processes and enhances the health and well-being of all service users. The rights base approach also sends a message to society that people with disabilities are first and foremost equal persons with human rights. If an individual was unable to give consent regarding any treatment a best interests decision would be made on behalf of the individual by the individual involved in their immediate care which can be a support worker, social services or doctor. The individual should be given all of the relevant information surrounding the medication or treatment which they require.
QCF Level 3 Health and Social Care David Mano CU2479 Promote Good Practice in Handling Information in Health and Social Care Settings Outcome 1 1.1 The current legislation tells us that we have to keep records and information safe and up-to-date at all times. Different companies keep various pieces of information. Different information is handled in different ways. We must follow the company policies and procedures about how to handle certain types of information, the policy will follow the guidelines as set out in the Data Protection Act 1998. As a carer we have the responsibility to make a record of the entire task that we perform in a clear way so that the information can be safely transmitted to the other carers and to the management.
M2- Self awareness is the ability to know myself, my abilities, limitation and what is my personality is like. Self awareness is a very important tool to have as it helps me to be conscious of my limits and areas for further development. It is hard to do this with a friend because we may not want the friend to know who we really are. Before we can professionally help others as counsellors, we need to be self aware. This is because of the nature of the role of counsellors.
Aii Explain how effective communication can affect relationships in an adult social care setting between: a) Colleagues and other professionals It is essential to have good communication between your colleagues and any other professions involved in the care of an individual. Tasks will be more successful with effective communication so you can discuss and gain information about the people you are caring for. With good communication between all those involved the individual is able to receive the best possible care. To develop within your role; effective communication is needed between your colleagues and managers so you are free to express what you think and how you feeling. b) Individuals using the service and their carers Effective communication is vital between carers and the residents.
In England, the Code of Conduct for Healthcare Support Workers and Adult Social Care Workers is overseen by Skills for Health and Skills for Care. www.skillsforhealth.org.uk/code-of-conduct The Code of Conduct for Healthcare Support Workers and Adult Social Care Workers includes the following principles: Be accountable by making sure you can answer for your actions or omissions Promote and uphold the privacy, dignity, rights, health and wellbeing of people who use health and social care services and their carers at all times Work in collaboration with your colleagues to ensure the delivery of high quality, safe and compassionate healthcare, care and support Communicate in an open, and effective way to promote the health, safety and wellbeing of people who use health and social care services and their carers Respect a person’s right to confidentiality. THE CARE CERTIFICATE WORKBOOK STANDARD 4 5 Strive to improve the quality of healthcare, care and support through
About us What we do and how we do it What we do We are the Care Quality Commission (CQC), the independent regulator of health and adult social care services in England. We make sure that the care provided by hospitals, dentists, ambulances, care homes and home-care agencies meets government standards of quality and safety. We also protect the interests of vulnerable people, including those whose rights are restricted under the Mental Health Act. We put the views, experiences, health and wellbeing of people who use services at the centre of our work, and we have a range of powers we can use to take action if people are getting poor-quality care. How we do it We register
When a dilemma arises, my responsibility is to support individuals or their families to make informed choices. Even if I disagree with their decision, I can only give advice but can not force them. If an individual is willing to do something that involves some risk, I have to support people to make informed choices. Totally avoiding risks would limit individual’s choices and opportunities and it can lead to dependency and depression. I have to act in the person’s best interest but instead of encouraging them to avoid risks I have to support them and enable them to taking part in activities.
It will help to maintain the individual's self-identity, self respect and dignity. Person centered approaches involves hierarchy of needs, physiological needs, safety needs, social needs, self-esteem needs, self-actualisation and promoting wellbeing. Person-centred care also means treating resident with dementia with dignity and respect.Person centered care should be supported by relatives as well as all staff. All staff should follow the philosophy of person centered care as it aims to bring out the best in people with dementia. 1.2 Describe how a person centered approach enables individuals with dementia to be invloved in their own care and support.
Relationships of co-workers, these are based on trust and share an agreed outcome. Supervisory relationships, these are relationships between supervisors or managers and they should be easy to approach with any worries problems or concerns that you may have. Professional relationships, these can be with doctors, nurses and other health professionals. Also relationships with the individuals advocates or family, all with the goal of having the individuals needs met. 6.3.3.1 Explain why it is important to work in partnership with others.
The NHS Institute for Innovation and Improvement has been working with a wide range of NHS trusts to improve patient care. By implementing programmes from The Productive Series, trusts are making a real difference to the quality of patient care. The programmes help organisations to ensure that safety, quality and positive patient experience remain priorities in these challenging times. This document shares case studies from NHS trusts who are implementing The Productive Series. Each example highlights good practice that is improving care for patients.