Unit 301 Essay

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Unit 301 Promote communication in health, Social care, or children’s and young people’s settings Outcome 3 1) People from other backgrounds may use or interpret words differently to what myself or another person may do and express themselves in a different way e.g. people who are confident can be very verbal and use hand gestures and facial expressions to express themselves, whereas someone who is not very confident and perhaps quite shy, may use fewer gestures to communicate and might use less eye contact. Language can also be a barrier to communication, for example; somebody that is learning English as a 2nd language might find it hard to speak to somebody who is fluent English and speaking at a much faster pace. Accents might also effect communication, e.g. someone from Newcastle might find it hard to understand someone from south wales. People who suffer with Dementia often find it hard to understand what others are communicating to them as they may only register part of a conversation or lose the normal social conventions of language and interrupt the speaker before they have finished. Good clear communication skills are essential; speaking slowly and clearly, using facial expressions and gestures and being patient and calm. 5) You could contact the association that is specific to that persons communication need e.g. Stroke, Deaf, Blind Associations depending on which one they needed to help them, these associations are there to offer advice and guidance on what you can do to help communicate better with the service user. If you are communicating with a person who cannot communicate properly back there are ways in which you can communicate with them e.g. MAKATON, British Sign Language and Braille. When speaking to a person who has communication difficulties, speak face to face, speak clearly, if the service user does not understand first time you
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