2.1 You can find out and individuals communicational and language needs, wishes and preferences by asking them or their family/ friends, reading care plans, being aware of their culture, religion, ethnicity and nationality or by simply observing how the individual communicates. 2.3 If you are struggling to communicate with an individual then you may need to speak to your supervisor to raise your concern and to ask for advice or to speak to a communication or language support specialist for further help. 3.1 Barriers that may arise when trying to communicate with someone may be: • Hearing, visual or speech impairment • Use of slang • Learning disabilities • Language or the dialect in which someone may be talking • Emotional distress • Health problems 3.4 You may want to gain more support about an individual to enable effective communication you can do this by speaking to your supervisor, senior colleagues, family members, specialist practitioners or organisations that support people with disabilities. 4.1 Confidentiality is about protecting a person’s right to privacy and not discussing it unless the person you are speaking to has a right to know or you have been given
Question 2: Communication is important to forming relationships with people. Explain how communication affects relationship in your care setting. Effective communication between adult social care workers (colleagues) is important because of the need to build trust and understanding between one another, this gives the ability to open up and ask questions on tasks or issues that are new or difficult to address with the added respect of other colleagues experience, thus enable good team building and sharing of information, also to have an attitude of sharing the work load making the job at hand and work life easier all round. This is also if not more important when supporting other people (service users) to promote that you are reliable and trustworthy. Listening and showing commitment that the persons best interests are at heart, with good time keeping and seeing tasks throw will build confidence with the service user.
Unit 301 Principles of communication in adult and social care setting Outcome 1 There are many different reasons that people communicate this maybe to let someone know that they are hungry or to say that they are unwell, it maybe that someone would just like to have a talk, people often communicate to voice their opinions and sometime to influence and motivate others. Communication is a major part of our active lives and is a social activity. It maybe verbal though speech, reading and writing or nonverbal though body language. Good communication throughout adult social care can only have a positive outcome. It creates a good working environment for both staff and the individuals we support, it can help all involved to relay messages to one another and other professionals to help the individuals we support, giving confidence and trust.
By having good communication skills it will build good relationships in the work place. Communication works both ways, so it is important to speak clearly in a way that the person listening would understand so it causes no confusions. Describe the factors to consider when promoting effective communication. Some factors to take into consideration when communication would be hand and facial gestures; which could show feelings and emotions. Another factor is the person your speaking to and the level of understanding they have, and if they will be able to understand more technical and complicated words.
How can communication affect relationships in the work place? Practitioners needs to communicate with their colleagues, parents and other professionals in order to achieve effective practice, it is essential to build good relationships with a range of people. Practitioners who have good communication skills tend to have good relationships with children, parents and other adults. Relationships are built on body language, facial expressions and the way people listen and talk to others. To work effectively we have to communicate information, this will include information such as how the child is feeling, what kind of day they have had, what their play interests are or information regarding their health, referring them to outside agencies like speech therapists.
It ensures that information is clear, concise, accurate and informative. This reduces the possibility of mistakes being made and delivers a better understanding of situations. It reduces confusion, inefficiency and conflict and increases the trust and respect between one another. If there is inadequate communication then that is where you can face problems. 1.3) Explain why it is important to observe and individual’s reactions when communicating with them It is important to observe an individual’s reactions when communication with them as it helps give a better understanding of what they are trying to express in the situation, their reaction may show positive or negative reactions to what is being said or done that helps to identify their needs or to identify any changes in their needs.
Understand person centred approaches in Adult Social Care settings. Task B - Short Answer Questions Bi) Describe two ways of finding out about the history, preferences, wishes and needs of an individual using the service. One way to find out about a client is to talk to them. Learning about their history will help you build a picture of their life and how they have and would like to live. If they are capable they will be able to tell you how they would prefer to be treated, and what their personal needs are.
Aiii Identify three ways of finding out the communication and language needs of an individual. For each method, describe how effective it is at establishing the needs of the individual. Observation aver the clients and staff as well; care plans, risk assessments and guidelines are to be put in place for staff to understand better the clients’ needs; The most effective is observation as you can see for yourself how the client communicates to others. Aiv Describe three factors to consider when promoting effective communication. The environment The mental health condition The age.
The way in which we communicate with these different groups can be varied, but the basic principle remains the same. Relationship problems can develop when individuals have a lack of communication, or do not have the skills to communicate effectively. These skills include clear expression, good listening skills and being able to adapt to different situations. We communicate in different ways: The way we speak – tone of voice Gestures Body language Facial expressions The person we are communicating with needs to feel at ease and given the chance to communicate back with comfort and confidence. It is also important to listen and to use positive body language (may be shown by nodding etc) use the appropiate facial expressions and give eye contact.
People usually feel satisfied when they communicate well with individuals. Good communication enables individuals needs to be met and for care and support workers to feel, they are not just doing the job but doing it in a way that allows individuals to have choice and control over their lives. Good communication will enable you to build strong professional relationships based on trust. It is essential that the individuals you support trust you as you are working very closely with them to improve their lives and if you are providing personal care, you will be carrying out intimate tasks. Communication is an essential skill for worker who wants to do well in their setting; this communication can be between adults or children.