This will ensure that goals are met and high quality service is provided to external customers. 2.1 Describe the products and services offered by own organisation to internal customers Internal customer service is service provided to internal departments in our organisation or to employees in our organisation but a different department or to our service providers or suppliers who work with us to complete certain tasks and achieve certain goals within the organisation. By helping our colleagues and other departments, we are helping the company / organisation succeed. It also helps you develop your personality. Our organisation deals with all the areas of work or service in the (____________) and the (______________) that I work for is (______________).
For further elaboration following elements are used in the balanced scorecard: Financial Perspective Internal Processes Learning and Growth Customer Perspective Strategy Map for Ashton Graduate School: The strategy map specifically provides the information about the strategic direction towards the objectives that are more significant for all the employees of the company to act on it accordingly. Strategic mapping of the Ashton Graduate School starts with the financial perspective of the balanced score card; after the financial perspective, customer perspective, internal perspective, and learning as well as growth perspective will be mapped
STANDARD PROCEDURE FdL Bumper Exchange, Inc. J-802 Customer Service Supervisor Job Description Rev. 0 9/17/08 Page 1 of 9 1.0 SUMMARY The Customer Service Supervisor (CSS) assists the Chief Service Officer (CSO) and the Leadership Team in their responsibility to guard the mission, vision, and values of Fond du Lac Bumper Exchange, Inc. (FdLBEX) while meeting the financial goals necessary to keep the Company strong. The primary role of the CSS is to lead the Customer Service Staff in building successful and long-term relationships with our customers. The CSS makes significant organizational impact by: • Providing leadership to the Customer Service Staff (Inside & Outside Sales). • Developing a competent and motivated team which
P4- What assistance and economic conditions UK businesses need to be able to flourish. Support from the European, National and local government European Government Ho does Europe help uk businesses The European, national and local government play a crucial role in supporting UK businesses through introducing different schemes addressing different business issues, offering grants, support and advice on opportunities available. An example of this is the Enterprise Europe Network, providing assistance on financial funding, informing businesses on programs & projects. The EU protects and maintains the UK economy through authorising businesses within the European Union to trade amongst, all members without any boarder restrictions, whilst maintaining similar import and export charges. This in turn protects the EU market internally.
Secondly, the BEIC introduced a joint-stock ownership system, which catered for the Companies economic benefits and allowed them to reap in the rewards of such a mechanism as the joint-stock ownership. Thirdly, limited liability widened the “pool of capital”, from which investors and other interested parties could become involved. The BEIC was granted “royal charter” by the British state. This then encouraged the Company to monopolise on the trade with the East. In turn, this control and dominance lead to the power behind the BEIC.
Since Mark and Spencer provides a good service over years they have a strong brand name for the company. When they are diversifying to the financial businesses in the market strong brand name very much effective to entrance the financial market. Because of the strong brand name they can grab a huge customer base in the beginning. • Geographically based divisions - Backward integration-Integration with the suppliers - Adequate
Facility management does not only include a designated facilities manager, but its stakeholders are many. Dabson (2008) identified FM stakeholders as follows: • Corporate customers • Employees • Shareholders and creditors • Community and society • Government So facilities manager is the person central to all facilities management activities and thus can also be called as the coordinator of the stakeholders of facility management. My Role as a facilities manager Barrett and Baldry (2003) stated facilities management as, 'an integrated approach to operating, maintaining, improving and adapting the buildings and infrastructure of an organisation in order to create an environment that strongly supports the primary objectives of that organisation’. According to British standard BS 8536 (2010) facility management is performed during the operational phase of a facility or building’s life cycle, which normally extends over many decades. It represents a continuous process of service provision to support the owner’s core business
American Express is a global services company providing access to products, insights, and experiences that enrich lives and build business success. Due to their extraordinary customer service, American Express has received numerous awards for having the highest customer satisfaction among credit card companies worldwide. (Americanexpress.com). American Express has shown commitment to improving the competencies of their employees. They developed a training and leadership program called the American Express Learning Network (AELN) to assist their employees in developing the skills that set them apart from other companies.
The Role of Hotel Design Introduction An important factor in a destinations’ competitiveness is the image of the destination in the mind of tourists. Governments go to considerable efforts to market positive destination images and will often engage the private sector, such as hotels, in cooperative marketing campaigns. Apparently, the operation of hotel design has been an important topic in hospitality industry. Service quality and customer satisfaction are the main factors of success in the hospitality industry. This is then linked to local destination image.
In the paper, I will evaluate the various marketing, finance, and human resources functions and discuss how the organizational design influences Aetna's organizational structure as a whole. A Functional Organization As a functional organization, Aetna has a CEO and departments organized by specialized functions. Reporting to the CEO are Vice Presidents of Information Technology, Accounting, Legal, Human Resources and Sales. Each departmental leader is responsible for guiding their respective areas in support of the organization's ultimate goals. They motivate their staff members and communicate the high level messages received during leadership meetings.