Unit 7 understand person centred approaches in adult social care settings 1.1 – Person centred values are the principles underlying and person centred approach to care or support is that the individual plays a central role. This means they are involved in every aspect of their care or support. The person centred approach is based on the values of: Individuality-recognising the uniqueness of the individual. Rights- ensuring individual rights are maintained. Choice – ensuring care or support is led by the individuals choices.
Person-centred care sees patients as equal partners in planning, developing and accessing care to make sure it is most appropriate for their needs. It involves putting patients and their families at the heart of all decisions. Person-centred care aims to be user focused, promote independence and autonomy, provide choice and control and be based on a collaborative team philosophy. It takes into account service users' needs and views and builds relationships with family members. Person-centred care involves: • Compassion, dignity and respect – these are the essential foundation for the greater involvement of people in their own care.
NVQ Level 2 Questions INTRODUCTION TO COMMUNICATION 1.1 Identify different reasons why people communicate To express need to share ideas and information, to reassure; to express feelings; to build relationships; socialize; to ask questions; to share experiences. Communicating it is the primary form of transmission and reception of information. 1.2 Explain how effective communication affects all aspects of own work A good communication help to understand people needs, build trust prevents misunderstanding. When communication is well set up, allows you to provide better customer service, saving time and avoiding misunderstandings. For example in the case of a member whose primary language is not English, it is good practice to make use of plain English, easy to understand.
1.2- Explain how communication affects relationships in an adult social care setting It is a essential requirement of a carers job role to communicate with individuals and their families, also with other members of staff on a daily basis. Individuals communicate with carers to express their needs and preferences and to ensure they are met. Communication can either lead to a good or poor service in an adult social care setting. When having good communication with an individual it encourages involvement in things like activities which can encourage equality in a care setting. A service user can either gain the trust and understanding from the care worker and therefore communicate with ease.
We can do this by addressing individual needs and preferences within a care plan, as well as individual support plans. Having a holistic approach to meeting the needs and preferences of each individual is also a key skill. I support and treat all residents as individuals and with respect and dignity when considering their
As well as the necessary assessment of needs and circumstances, required outcome and timescales for carrying it out and reviewing; personal centred care plans will include much more information about the individuals desires relating to their care. It also includes details of how they want their care to be carried out, their interests, likes and dislikes, people who are important to them, their view on priorities of care and a balance between wants and needs. All these listed, will have been achieved in partnership with all necessary parties, with the individual at the centre. 2.1 The individual is at the heart of personal centred ways. To achieve a personal centred way you need to understand the individual.
Risk taking can be part of a person centred approach as we would choose to use positive and informed risk taking which would involve building a positive view of the individual, and seeking to learn what a persons gifts and skills are and what people admire about them. In person centred thinking we also explore the consequences of not taking the risk so that these may be balanced against the consequences of taking the risk. Using an individuals care plan contributes to working in a person centred way as this would be constructed by the
* To provide continuity of care and giving clear guidance. Aii: Describe two ways how effective communication can affect relationships in an adult social care setting between individuals using the service, their carers, colleagues and other practitioners. * Effective communications is done on the basis of relationships we build either personal or professional. For the most effective communication is to pass on clear, concise, informative and accurate information in order to eliminate/decrease the possibility of mistakes/risks to our work colleagues or residents and this is very important. To do this we can build a strong and trusting team and this builds relationship with other work colleagues, residents and other professionals.
These negative feelings can also determine how well a person is feeling physically. Having self-esteem can have a positive effect on a person’s well-being. Bx Describe two attitudes or approaches which could promote the well-being of an individual using the service Listen to what the individual has to say. All people have feelings and thoughts and these should be taken into consideration. People have choices and encouraging them to make informed choices gives confidence to make the right decisions for them.
All communication has a purpose, whether to inform, to convince or to serve some other purpose; communication is what ties all departments within an organization together. 1.2 Explain how to support effective communication within own job role Within my job role as a deputy Manager for Older People it is important to have good communication skills to develop positive relationships and share information with people using services. I also need to be able to communicate well with resident’s families, carers,