Unit 24 Introduction to Duty of Care in Health, Social Care or Children’s and Young People’s Settings

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1.1 “Duty of Care” is a legal obligation which is imposed on an individual or group requiring adherence to a standard of reasonable care to prevent harm to others 1.2 I am affected by a duty of care which requires me to (amongst other things) ensure that I • do not permit any residents to come to harm through my acts or omissions. • report any reasonably held suspicion of mal practice. • take all reasonable steps to provide the best care I am capable of to resident. 2.1 Dilemas are most commonly experienced around personal hygiene issues, residents may elect to refuse to take a bath/show and if they are deemed to have capacity then it is their right to do so. However if a resident is in dire need of a bath, perhaps due to issues regarding incontinence, then there is a duty of care upon me to ensure the resident is washed and changed. 2.2 For guidance in relation to matters such as the above, speaking with your line manager is a good first step as they will have the experience and knowledge to guide if you are unsure. Other sources of information include the internet and care home policies and procedures. 3.1 The only response I am permitted to make to complaints is to advise the complainant that I cannot address the matter and that I will need to get the nurse in charge to speak with them. 3.2 When a complaint is raised the nurse in charge must be informed immediately. They will then attempt to address the issue or refer it upwards as

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