2.1- manual- at work all written documentation is stored alphabetically in locked offices. Our care plans have an ‘access to resident file’ form in the front which residents or their families fill in letting everybody know who is allowed to access the information. Electronic- documents stored electronically e.g. on a computer are protected by fire walls and anti-virus software as well as passwords which are changed on a regular basis and only authorised personnel have access to. 2.3- it is important that the records we have are kept up to date, complete, accurate, and legible to ensure that people are receiving the care and support that they need as their needs may change.
Gain access to the homes of individuals, deal with emergencies and ensure security on departure (HSC 2019) Outcome 1 Be able to identify agreed ways to gain entry to and leave individuals' homes 1. Identify special requirements and individual preferences for entering and leaving an individuals home. When dealing with any individual where you have to gain entry to their home you must always make an assessment with regards to their abilities and preferences. A person who is wheelchair bound or has difficulty walking or standing may need assistance, you should discuss with them and their family as to how they would like you to enter their homes this may either be by using a key safe or ringing a family member who will meet you at their home, has some people need their privacy and this should be respected if at all possible. Some individuals may request that you knock or ring the bell before entering so as not to alarm them and some may ask that you don't enter.
Offer shadowing periods where things can be explained about the different systems used to record information. They can observe and practice them. Task b Bi) To keep good record keeping it is essential that good daily notes are kept. This will include things such as any achievements, any appointments, health changes, behavior changes, requests from individual, complaints (if appropriate to be written in file at that time) and any other significant events. Any significant event should be written down immediately or at the earliest opportunity.
• Employees Policies and procedures- To make sure that all records that are kept in the office are put away in a locked secure cabinet • Health and social care act 2008- requires us to publish a code that sets out the practice we will follow in obtaining, handling, using and disclosing confidential personal information according to our regulated activity. Aii Explain how legal requirements and codes of practice affect the day to day work of a social care worker in relation to handling information. Within the homes there are many legal requirements and codes of practices that are put into place to ensure that staff know what is expected of them when handling information. By having these legal requirements, staff can show good practice by following the correct guidelines e.g. talking about the service user away from other service users.
If the complaint has been received by that person, they may be able to resolve it swiftly and should do so if possible and where appropriate. For all staff complaints, these are dealt with by their respective Line Managers. If the complaint has not been resolved at this point, then it is escalated to the Home Manager. If the complaint has still not been resolved, it is then up to the Senior Operations Manager to take up the complaint and deal with it effectively. Briefly, the internal stages of the process involve the following:- Stage One On receiving the complaint, the Line Manager records it in the complaints log.
Gain Access to Homes GAIN ACCESS TO THE HOMES OF INDIVIDUALS, DEAL WITH EMERGENCIES AND ENSURE SECURITY 1.1 Care and support workers ensure the security and safety of the home and the service user at all times when providing personal care. Clear protocols are in place in relation to entering the homes of service users which cover: • knocking/ringing bell and speaking out before entry • written and signed agreements on key holding • safe handling and storage of keys outside the home • confidentiality of entry codes • alternative arrangements for entering the home • action to take in case of loss or theft of keys • action to take when unable to gain entry • securing doors and windows • discovery of an accident to the service user • other emergency situations Identity cards are provided for all care and Identity cards are provided for all care and support staff entering the home of service users. The cards should display: • a photograph of the member of staff • the name of the person and employing organisation in large print • the contact number of the organisation My client and his wife live together in their own home and facial recognition is still the most prevalent requirement when entering the home. There is a care at the home twenty four hours a day so access is always attained especially as the covering carer is aware of when I will be arriving and at what time. This is always planned and the same every week.
Within my role along with other staff I am also responsible for recording and logging any incidents of challenging behaviour this will include any reactive strategies used and what first aid may have been required. I will then have to ensure that next of kin or family members stated in records are notified of the incident. Finally the home is inspected by CQC who will check the home is following the correct care standards and encouraging positive behaviour. 1.2 Define what is meant by restrictive interventions Restrictive physical intervention (RPI) involves limiting a person’s freedom of movement and continuing to do so against resistance. RPIs are one
Unit 4222-223 Support individuals to meet personal care needs (HSC 2015 Outcome 2 Be able to provide support for personal care safely Explain how to report concerns about the safety and hygiene of equipment or facilities used for personal care. 2.3 if there is any concern document your concerns and report to manager, deputy or senior as soon as possible Describe ways to ensure the individual can summon help when alone during personal care. 2.4 The individual can summon help by pulling on the red alarm system in the bathroom or the nurse call button if in bed and using bedpan etc. Outcome 6 Be able to monitor and report on support for personal care. Monitor personal care functions and activities in agreed ways.
Within a care setting an example of communication would be we when a social worker is required to pass on essential information regarding contact requirements, this can be done through a phone call, however to ensure the information is received properly the requirements need to be e-mailed and followed up by a phone call to ensure the e-mail has been received. When appointments for residents residing at the home are booked these firstly need to be documented properly in the diary with clear concise hand written information, this should then be passed onto all colleagues either verbally or in a written form via a handover and if necessary the social
ICO1 the principles of infection prevention and control 1.1 The Employer as a duty to the staff, residents and visitors that come the home. They have to make sure that there as polices and procedures on infection prevention. And knowledge about the polices. 1.2 The employer needs to make sure that staff have regular updates, and training and need to know what to do if an outbreak occurs. 2.1 Health and Safety regulations 1996 The employers provide personal protective equipment and have a safe place to work COSHH regulation 1999 This applies to any one that handles hazardous substances that we use ie bleach ect RIDDOR 1995 The employer should report any accident or any outbreak of sickness and diarroea, poisoning ect 2.2 The