Websites are also a good tool to use for guidance about handling information such as www.gov.uk/data-protection/the-data-protection-act Bii explain what a social care worker should do if they have worries over recording, storing or sharing information A social care worker would put their concerns in writing and be clear about dates and times and what steps you took and any responses you have had. You would first talk to your senior or manager. If not dealt with then you would go to the next person in charge. You may also involve the
Describe where to get information and advice about handling information. You can gather information and advice about handling information from senior members of staff or supervisors who have the experience and knowledge to help you and you also have your companies policies and procedures guidelines to follow. Websites are also a good tool to use for guidance about handling information such as www.gov.uk/data-protection/the-data-protection-act Bii. Explain what a social care worker should do if they have worries over recording, storing or sharing information A social care worker would put their concerns in writing and be clear about dates and times, and what steps you took and any responses you have had. You would first talk to your senior or manager.
Unit 2: Introduction to personal development in health and social care settings (Questions) 1.1 Describe the duties and responsibilities of own role. 1.2 Identify standards that influence the way the role is carried out. My job Role involves aiding social workers by updating diaries with appointments with clients, answering phones, taking referrals, doing client assessments and inductions. I also help keep student files up to date with timetables etc. I am responsible for admin like students computer passwords, attendance and lunch and bus pass statistics.
Thompson (2009) suggests that supervision is a process through which an organization empowers staff to meet organizational objectives, which involves a number of tasks from monitoring work tasks and workloads to ensuring legal and organizational requirements and policies are adhered to. Ensuring that Health and safety legislation is adhered to is an example of how the SCA operates within the role of supervisor, making sure that junior care staff are made aware of residents mobility needs by referring them to the relevant risk assessments, important too is the need to ensure that staff are aware of the correct use of all equipment used to transfer residents including safety checks prior to use and the appropriate method for storing said equipment after use, it is the supervisors responsibility to inform and instruct staff where there is evidence of uncertainty or misunderstanding of the correct health and safety
I could also use the internet to receive information. Unit 205 cert 3 3.1) All complaints should be treated seriously and not just dismissed however trivial some of them may seem as there might be more serious underlying issue. I should report all complaints to my line manager to make them aware of the situation both in writing and a meeting so that it is documented and recorded. 3.2) The main points of agreed procedure for handling complaints are: A timeframe for the complaint to be dealt with A verbal response An agreed time and place for a meeting A written response A follow up if needs be if the matter is nor resolved then it would have to go in writing to a higher member of staff ie. Manager of the company or
Understand employment responsibilities and rights in health, social care or children’s and young people’s settings. Ai * Head office * Internet * Up to date employment law books Aii a) * Contracted hours * Discrimination * Health and safety b) * Safeguarding * COSHH * Risk assessments Aiii Employment law exists because it gives safety entitlement & also safe guards the worker and employer. Task B Bi My job role- In my job I work towards helping support independent living for vulnerable adults who have been or are being re-introduced into the community. My job consists of; -Medication administration (if needed) -Recording of & signing for medication -Personal care -Preparation of meals -Confidentiality When I started my employment I signed a contract consisting of my terms and conditions. I had to sign to accept that I would do a contract of a minimum 160 hours in a one month period although I may be needed to work additional hours.
Email address used to purchase this eBook is: 1 gingthegreat@yahoo.com (1.1) (Continued) Question- (1.2) Explain why/ how effective communication affects all aspects of the leaner’s work Answer: Effective communication in the workplace is a major part of my role as a health and social care worker. It enables me to build good working relationships with colleagues and service users. Ineffective communication skills could lead to the breakdown of work which could affect the people the system cater for. It could also lead to mistrust and lack of confidence which could result to improper care for service user. Question- (1.3) Explain why it is important to observe individual’s reactions
Describe two ways of making sure that the history, preferences, wishes and needs of an individual using the service are recognised in support or care plans. Making sure that the care plan is kept up to date, and read by everyone involved in dealing with the client should ensure that the clients
Be aware of the circumstances under which information must be disclosed. Report any suspected breach of confidentiality to the line manager and make sure that records held on the people who use the services are only accessed by staff who have a need to view that information and to maintain personal information in a way that complies with the principles of the Data Protection Act 1998. In my work place I work in line with the organizational Confidentially and Disclosure of Information policy which outlines how I use information management systems in line with legal and ethical requirements in the following ways: Requests from third parties should usually be in writing and on the organization’s headed paper where this applies Where a request is made by phone the caller must be known or their identity verified, prior to any information being provided. Staff must exercise caution when leaving answer phone messages of a confidential nature. When sending confidential information by post it must state that the contents are not to be disclosed to any other party, other than those requesting the information.
2.2 – Explain where to get additional support and advice about how to resolve such matters. To get additional support and guidance on conflicts and dilemmas would be to talk to your manager or outside agencies, the internet or other members of staff at your workplace. 3.1 – Describe how to respond to complaints. Complaints must be handled seriously and professionally, all complaints are investigated and appropriate action is taken on any concerns that are raised. 3.2 – Identify the main points of agreed procedures for handling complaints.