Wendy Hepworth NVQ level 3 Health and Social care Principles of communication in adult social care settings PWCS 31- Q3 - 3.4- Strategies that can help with a misunderstanding might include a written statement if it involves something official that would require the service user to fully understand an agreement or proceedure that they may require. Speaking clearly to a service user and using simple words if they cant understand jargon. If language is an issue get someone to speak to them and explain in thier own language to avoid more confusion. Q3- 3.5- I would firstly speak to my manager to find out if our home had a person on staff who the service user felt comfortable speaking to and look at family members for advise about who they feel comfortable talking to. Social services can provided counciling through a doctors referal so I coudl speak to the services users doctor for advise about what steps to take.
Av Describe three verbal and three non-verbal communication methods and styles that a social care worker may use in an adult care setting. Avi Explain why it is important to respond to an individual’s reactions during communication. Avii Explain how an individual’s background can influence their communication methods. Aviii Identify three examples of barriers to communication and explain how you could overcome each barrier. Aix Describe two strategies that you could use to clarify misunderstandings.
Unit Title: Unit Level: Unit Credit Value: GLH: NOCN Unit Code: Unique Reference Number: This unit has 3 learning outcomes. Understand how to handle information in social care settings Three 1 9 PT1/3/QQ/055 D/602/3119 LEARNING OUTCOMES The learner will: 1. Understand requirements for handling information in social care settings ASSESSMENT CRITERIA The learner can: 1.1. Identify legislation and codes of practice that relate to handling information in social care settings 1.2. Explain how legal requirements and codes of practice inform practice in handling information 2.1.
Unit Title: Unit sector reference: Level: Credit value: Guided learning hours: Unit expiry date: Unit accreditation number: Understand person-centred approaches in adult social care settings PWCS 26 2 4 34 31/07/2015 J/602/3180 Unit purpose and aim This unit introduces the concept of person-centred support as a fundamental principle of social care. This unit is aimed at those who are interested in, or new to, working in social care settings with adults. Learning Outcomes The learner will: 1 Understand personcentred approaches for care and support Assessment Criteria The learner can: 1.1 Define person-centred values 1.2 Explain why it is important to work in a way that embeds person-centred values Exemplification Person-centred values include: Individuality Rights Choice Privacy Independence Dignity Respect Partnership It is important to work in these ways eg: to meet the needs of the individual to provide the best possible quality care service to ensure a good quality of life of the individual to treat the individual as you would want to be treated © OCR 2010 1 Learning Outcomes The learner will: 2 Understand how to implement a personcentred approach in an adult social care setting Assessment Criteria The learner can: 2.1 Describe how to find out the history, preferences, wishes and needs of an individual 2.2 Describe how to take into account the history, preferences, wishes and needs of an individual when planning care and support 2.3 Explain how using an individual’s care plan contributes to working in a person-centred way Exemplification An Individual is someone requiring care or support Sources of information to find out the wishes and needs of an individual include asking: the individual family friends other carers other professionals i.e. GP, social worker, nurse referring to documents i.e. care plans,
3.2 – Identify the main points of agreed procedures for handling complaints. The complaints policy is a recorded and documented procedure that is available; the complaint is respected and listened to. Complaints are usually dealt with by members of staff including the manager if needed. Unit 2 – Principles of Personal Development in Adult Social Care Settings. 1.1 – Identify standards that influence the way adult social care job roles are carried out.
Task Evidence Learning outcomes covered A Short answer questions 1.1, 1.2, 1.3, 1.4 B Your work role 2.1, 2.2, 2.3, 2.4, 2.5, 3.1, 3.2, 3.3, 3.4 C Career pathway 4.1, 4.2, 4.3 D Presentation or report 5.1, 5.2, 5.3, 5.4 Understand employment responsibilities and rights in health, social care or children’s and young people’s settings Assignment mark sheet Candidate name Candidate number Centre name Centre number Task A Evidence Results Short answer questions Total marks available 12 Mark Achieved Passed Y/N B Your work role Passed Y/N C Career pathway Passed Y/N D Presentation or report Passed Y/N I can confirm that the evidence listed for this unit is my own work and was carried out under the conditions and context specified in the assessment specification. Candidate signature Date I confirm that the candidate has achieved all the requirements of this unit with the evidence listed and the assessment was conducted under the specified conditions and context, and is valid, authentic, reliable, current and sufficient. Tutor / assessor signature Date Quality
Tasks There are three tasks to this assignment. A Booklet B Research and account C Short answer questions This is a summary of the evidence required for the unit. |Task |Evidence |Learning outcomes covered | |A |Booklet |1.1, 1.2, 2.1, 2.2, 2.3, 3.1, 3.2, 3.4 | |B |Research and account |3.3, 5.1 | |C |Short answer questions |1.3, 4.1, 4.2, 5.2, 5.3 | Assignment 205 Principles of safeguarding and protection in health and social care Assignment mark sheet |Candidate name | |Candidate number | |Centre name | |Centre number | |
Assignment 204 Principles of safeguarding and protection in health and Social care Assignment composition Assignment overview In this assignment you will demonstrate your understanding of safeguarding adults. You will describe different types of abuse, the signs and symptoms associated with them and what to do if you are aware of or suspect an individual has been abused or you note unsafe practice. You will research failings in care services and explore how best practice can help to keep individuals safe. You will also identify the range of people who may be involved with safeguarding, along with the policies and procedures that govern best safeguarding practice. Tasks There are three tasks to this assignment.
PWCS 32: Principles of personal development in adult social care settings Understand how to reflect practice in adult social care. 1.1 Explain what reflective practice is. Reflective practice is a process to help evaluate my work. It provides opportunities to learn from my experience and develop my working practice. It is both a tool to help me analyse specific interactions or incidents that have occurred at work, as well as a method of working in the moment that is mindful and self-aware.
On completion of this unit you should: understand person-centred approaches in adult social care understand how to implement a person-centred approach in an adult social care setting understand the importance of establishing consent when providing care or support understand how to implement and promote active participation understand how to support an individual’s right to make choices understand how to promote an individual’s well-being understand the role of risk assessment in enabling a personcentred approach Understand person-centred approaches in adult social care settings 105 [1255] ASC Level 3.indd 105 8/24/12 11:17 AM thin Preparing to work in adult social care | Level 3 k ut abo You or those close to you may have received services in the past – perhaps in a health and social care setting, or from other services such as education, the police, a job centre, a housing association etc. Reflect on the person centred values you experienced – what was good and what could have been improved upon? What could you learn from your experience to improve your