If complaints are not responded to by staff appropriately then the service and the service provider will not improve. 3.2 Identify the main points of agreed procedures for handling complaints All complaints whether the complaint is by the service user or family members are dealt with in the same way. There are important steps to follow when a complaint is made within my establishment. You must listen carefully whilst respecting them and what they are saying, you must be professional at all times and the discussion must be held in a room where
INTRODUCTION TO DUTY OF CARE IN HEALTH, SOCIAL CARE 1.1 As a care worker, you have a legal obligation to adopt a ‘duty of care’ approach towards the people within your service. You are required to work in the best interests of the people using the service which includes maintaining their safety and wellbeing. 1.2 It is important to carry out duties that are in own job description and that you are competent. It is also necessary to regularly update own knowledge and skills in order to uphold and provide the care standards that are in accordance with the codes of practice of the care setting. This includes the use of any available resources such as hoists for the moving of residents and ensuring training is up to date by attending all relevant courses.
Assignment 206 Task B Bi 'Agreed ways of Working' The policies and procedures written by the employer set out how you should provide care and support for others and how you should deal with specific issues in your work setting. These should include policies and procedures relating to health and safety, equal opportunities, confidentiality, data protection, supervision, waste management, moving and handling, handling medication, and security and safeguarding. These should identify the general approach that the company takes towards an issue, they should incorporate all of the legal requirements affecting care work and should reflect the safest and most effective ways of carrying out particular tasks. It is essential that you understand and follow these policies and procedures to ensure that you are working in ways agreed by your employer. The duties and responsibilities of your role as a social care worker should also be set out in your job description.
The healthcare professional must always keep front of mind that with this kind of role comes a certain amount of responsibility. 3. Duty of care in the workplace and how it affects my role In the workplace being conscious of the duty of care and ensuring that it is front of mind in every aspect of the job is very important. It is a way of working and an integral part of every aspect of the healthcare provision i provide. Those individuals under my care can, and should, expect that I will carry out my work in a professional and supportive way ensuring that they are not exposed to harm or any unnecessary or preventable risks.
1.3 Standards reflect the changes in the profession such as emphasis on personalised, quality service. I always follow the code of practice which is ; • You must always protect the rights and promote the interests of the service user and carer • Establish and maintain the trust and confidence of the service users and carers • Promote the Independence of the service users while protecting them as far as possible from danger • Respect the rights of the service user while seeking to ensure that their behaviour does not harm themselves or other people • Uphold public trust and confidence in social care services • You must be accountable for the quality of your work and take responsibility for maintaining and improving your knowledge and skills. I follow all these by treating a service user as an individual , treating them and maintaining a person dignity ,values , along with allow an servicer to make informed choices and by the service they receive ,Adhering to all policies and procedures ,communicating in an appropriate way . Letting a service user take risk and help them manage any risk .I always take responsibility for my work and training and getting help and advice when needed . 1.4 A persons own beliefs and values could affect working practice as it could result in neglect of that persons dignity and respect taking away the persons control and you could be breaking codes
You must be accountable for keeping records safe, reporting problems, and for your own decisions. You must also be observant and keep your training and policies up to date. You must follow standard procedures in all care work this includes use of resources and equipment. As your role as a carer you must respect the individuals wishes, maintain confidentiality and recognise signs and symptoms of abuse, we must also make sure that the individual has their right to make their own decisions and respect them, report concerns to line manager. Understand support available for addressing dilemmas that may arise about duty of care.
We must adhere to the policies and procedures of our setting. It’s also important to remember that our work is in a regulated setting and requires the confidence of our service users and families. Therefore our behaviour outside of work may also affect our work status. To maintain good behaviour and to keep good standard of work whilst complying with the codes of conduct, we have produced the following information for in-house training in order to promote good practice in health and social care .The coming up programme entitled “Equality, Diversity and Rights in Health and Social Care” covers the following. The idea of diversity is to embrace or encompasses acceptances and respect by understanding that each individual is unique and recognizing our individual differences.
As we are involved in an organizational setting, our main duty is to perform our work smoothly and perfectly. Most professions have internally enforced codes of practice that members of the profession must follow to prevent exploitation of the client and to preserve the integrity of the profession. This is not only for the benefit of the client but also for the benefit of those belonging to the profession. Disciplinary codes allow the profession to define a standard of conduct and ensure that individual practitioners meet this standard. Professional ethics or behavior whatever we call it can be defined through the bellow encompasses criteria.
Introduction to Duty of Care in health, social care or children’s and young people’s settings Understanding the meaning of Duty of Care 1.1 Define the term ‘Duty of Care’ Duty of Care is where health and social organisations have a duty to look after people meaning they must do everything they can do to keep the people in their care safe from harm. Not only do the care workers of a company have to prioritise the safety, welfare and interests of the people using its services but also the company itself. An employer also has a duty of care for staff members to make sure where employees work is in safe conditions and suitable for them to deliver the service. 1.2 Describe how the duty of care affects own role at work The Duty of care I have in my work role is to keep myself safe and my service user safe. To do this I should keep my training up to date, follow all policies and procedures set by employer in order to keep things safe.
1.1 Define the Term ‘duty of care’ Duty of care means that it is your duty to provide a good quality standard of care to the people you look after, your colleagues, your employer and yourself. This care must be provided at all times and must: * be carried out in a way that will keep people safe from harm * be carried out by acting in the best interest of individuals * be carried out within your own competence and do not do anything that cannot be done safely * work effectively as part of a team * Provide a high standard of practice and care at all times * remain professional at all times to maintain the good reputation of your profession * Keep clear and accurate records * Keep your knowledge and skills up to date * Maintain a safe working environment * Maintain personal hygiene 1.2 Describe how duty of care affects your own work role (think of the tasks you do) I must only carry out duties that are within my own job role, responsibility and competence. If I am asked to do a task that does not fall in line with the above then I must decline. I must follow and adhere to the correct companies policies and procedures and provide a standard of care in line with the principle ‘codes of practice’ in all aspects of my work. This includes acting in the best interests of the patients and ensuring their health, safety and welfare.