It is about giving equal access and opportunities and getting rid of discrimination and intolerance. 1. 2 Someone could ignore a colleague, because they are discriminating them purposely because they come from a different area, class, culture, religion, or they may not actually have anything to do with them because they feel they have nothing in common with them. Indirect discrimination occurs when policies and practices, which appear neutral or fair because they are applied to everyone, actually disadvantage people and particular groups within society. 1.3 By supporting a person’s equality you are treating them as an equal and including them in all activities, you will be reducing the likelihood of discrimination.
These are both acts that includes service users, and employees or service providers. If these Acts are implemented in the work place, then diversity is respected through the equal treatment of individuals, and so discrimination is then eliminated. All the acts relate to inclusion. This is because each act includes equality, like the Equality Act 2006, and various types of discrimination (such as the Sex Discrimination Act 1975, Race Relations Act 1976 etc..) that could lead to not including an individual based upon who they
Unit 205 – Introduction to duty of care in health, social care or children’s and young people’s settings Outcome 3 – Know how to respond to complaints 3.1 Describe how to respond to complaints All complaints and concerns we receive are dealt with fairly and quickly in my establishment and we respond to individuals’ needs as a main priority. It is important that all complaints are reported to a senior staff member or Manager and is then logged within our complaints form for investigation. All complaints received are important and must be taken seriously. The Care Quality Commission (CQC) requires my organisation to gather, evaluate and generate reports about complaints – this is to ensure the improvement of our service is ongoing and is evolving all the time. It is really important for our service users to exercise their rights as human beings.
Bi. Describe how Jenna should ensure that her personal attitudes and beliefs do not affect her work. Everyone has their own beliefs and preferences and are an essential part of who you are. What you believe in, what you see as important and what you see as acceptable or desirable are as much a part of your personality as whether you are shy, outgoing, funny, serious, friendly or reserved. Jenna should realise that she should provide the same quality of care for all and she can do this firstly by identifying and understanding her own views and values.
It means treating people as individuals, with different skills and abilities, without making judgment based on stereotypes. It is based on fair equal, and courteous opportunities to all individuals, it should include the principle of treating people with fairness. It should also create a way of life where people of all backgrounds can feel appreciated and valued, and should be well established in health and social care services. The word diverse means “varied and different” so “diversity” is about more than equality. It is about valuing variety and individual differences and creating a culture, environment and practices which respect and value differences for the benefit of society, organisations and individuals.
Diversity recognises that though people have things common with each other, they are also different and unique in many ways. Diversity is about recognising and valuing those differences. “Sometimes you may have to care for clients whose values are different to yours, but you must make sure that you still care for them in a fair way, and that they can express their values without fear of discrimination.” EQUALITY: is the vision of creating society where power and quality of life is shared equally and both individuals and communities are able to live their lives free from discrimination and oppression experienced by certain groups. INCLUSION: its position where someone or various groups can access and benefit from the full range of opportunities available to members of society. Social inclusion is generally seen as a description of activities aimed at removing barriers such as discrimination, isolation, poverty and fear to enable individuals and communities to fully participate in civil society.
Respecting individual’s rights when working in a health and social sector is important as you need to ensure that all of your patients/customers are happy with the level of care and support that they are receiving. If a individuals rights are not respected then they will be very unsatisfied with the services they are receiving and will more than likely complain about this. All part of people’s rights, each individual has the right not to be discriminated against because of their individual background. For example there age, race, culture, skin colour, religion, appearance and sexual orientation. If a patient is discriminated against during the period when they are receiving a health professional’s care then the professionals will have to deal with the consequences of doing this.
We must ensure that we are not marginalising against the people at the centre, this means that if people are from poor backgrounds we are providing services which are appropriate and that we are still providing equally to that of others in the centre. The community centre should ensure that they care for all people of different economic well-being and that we offer the same services to all. As well as this there are other areas where equality is are key, an example of this would be a non-English speaker going to the doctor and finding it difficult to communicate. It would be our duty at the community centre to find a person that can speak different languages and help them communicate with the doctor. We would also ensure that the interpreter would be able to work with the non-English speaker to ensure they would be able to access the treatments required.
SHC33 – Promote Equality and Inclusion on Health, Social Care or Children’s and Young people’s Settings Explain what is meant by: Diversity Diversity is the valuing of our individual differences and talents, creating a culture where everyone can participate, thrive and contribute. There are so many ways in which people differ from each other ssuch as: Appearance, Ability, Gender, Race, Culture, Talent, Age and Beliefs. Equality Equality is a legal framework to protect against discrimination, promote equality of opportunity and foster good relations between people with 'protected characteristics. It is very important that everybody is treated equal and the same. Inclusion Inclusion, this is the total opposite of discrimination and I think it means to be fully included, to make people feel valued and respected irrespective of ethnicity, gender, disability, medical or other need, culture, age, religion and sexual orientation.
Question 1 Provide a definition of the term equality Equality means everybody is to be treated the same regardless of their characteristics. Equality includes any issue which could result in less favorable treatment to an individual or group of individuals based on their disability, gender, race, age, sexual orientation, religion or belief etc. Question 2 Provide a definition of the term equal opportunities Equal opportunities mean everyone should have the same chance to access work, education and health care despite any differences they may have. This includes the traditional ones like race, disability, gender, sexuality etc, to the more obscure ones like hair colour. Question 3 a All applications must be treated appropriately and someone cannot be rejected because of their gender, colour of skin, religion or any other type of discriminatory reason.