1.1 Identify different reasons why people communicate To express needs, to share ideas and information, to reassure, express feelings, socialize, ask questions, share experience’s, give instructions, share opinions, give encouragement. 1.2 Explain how effective communication affects all aspects of working in adult social care settings Individuals communicate to express their needs and preferences and to ensure they are met. As a carer I discuss the options and the choices available to the individual to allow them and informed choice regards to their care. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them. In face to face communication the person listening may not always indicate verbally if they have understood or agree.
It is important to observe an individual’s reactions when communicating with them as it helps give a better understanding of what they are trying to express in the situation, their reaction may show positive or negative reactions to what is being said or done that helps gauge their needs and whether any changes are needed. 2.1 Explain why it is important to find out an individual’s communication and language needs, wishes, and preferences. It is important to find out an individual’s communication and language needs, wishes and
Unit 201 – Principles of communication in adult social care settings Identify different reasons why people communicate. To form relationships with others – Give guidance, encouragement, support, build and gain trust and respect. To share information and knowledge – Share past and present experiences, follow or provide instructions. Express needs and opinions – If suffering any pain or discomfort, share feelings and emotions. Explain how effective communication affects all aspects of working in adult social care settings.
2.1 Explain why it is important to find out an individual’s communication and Language needs, wishes and preferences It is important to find out an individual’s language needs because not Everyone communicates in the same way. People have a wide range of Communication needs which involve factors such as * Physical ability * Language * Sensory ability It’s important to find this out as you will have to communicate service Users’ needs and wishes. 2.2 Describe a range of communication methods There are 2 main ways to communicate, Verbal and non-verbal.
To recognise then the service user is getting anxious or distressed as the service user may be non verbal and it may take a few guesses to know what the service uses wants or needs. Aiv Explain why it is important to find out about an individual’s: 1. Communication and language needs (2 marks) To make sure that the service users needs are being met individually, providing the tools required for each method of communicating ie pen and paper, picture cards, sign language and for the staff to be properly trained to be able to communicate in the correct way for each individual. 2. Wishes and preferences (2 marks) It is important to find out about the individuals wishes and preferences so that there is no misunderstanding or mistakes that could be prevented, knowing what type of communication is to be used, ie lip reading, and speaking clearly and looking at the client when you
Principles of communication in adult social care settings 1.Understand why effective communication is important in adult social care settings. 1.1 Identify the different reasons people communicate. People communicate to make new relationships. In health and social care settings these relationships may be with service users, visitors or colleagues. Positive verbal and non-verbal communication skills, such as being friendly, smiling and shaking hands when greeting the person, are needed to make a good first impression.
Unit 301 Principles of communication in adult social care settings Understand why effective communication is important in adult social care settings 1.1 Identify the different reasons people communicate * People communicate for many reasons such as to express their needs, share information, express feelings, ask questions, build relationships, receive instructions 1.2 Explain how communication affects relationships in an adult care setting * In care setting effective communication can gain trust with service users and carers resulting in good relationships Understand how to meet the communication and language needs, wishes and preferences of an individual 2.1 Compare ways to establish the communication and language needs, wishes and preferences
We will also communicate with coleagoes and with other professionals.The way you communicatewill bedifferent depending on the person with you are communicating and the purpose of communication. 1.3 Explain why is important to observe an individual`s reaction vhen communicatingwith them All communication has an effect on the person you are communicating with and is important thatyou watch the effects so that any problems can be identified and dealt with. People communicate through : speaking,facial expresion,body language,position,dress,gesture. 2. Be able to meet the communication and language needs,whishes and preferences of individuals 2.1Show haw to find aut an individual communication and needs,whishes and preferences As a carer is your responsability to make sure that your communication skills meet the needs of the people that you support.
They have a right to be able to express an opinion and it is our job to ensure that they are understood and listened to. We must also be able to communicate back to them, so they know that their opinion has been heard and understood. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them People communicate by talking, but they also communicate in other ways. Sometimes it is possible to tell if somebody is upset, even when they are saying to you that they are fine. We intuitively use body language and facial expressions which, if understood and recognized, can reveal to others our true emotions.
Principles of communication in adult care settings Understand why communication is important in adult social care settings 1.1 Different reasons people communicate Express emotions Exchange information Express views Share experiences Socialise Establish relationships 1.2 Effective communication between customers and careers means the customer gets the care they require and helps make the carer aware of any problems the customer may have. Careers need to be able to let other careers, supervisors or management know if there's any concerns about a customer. Good communication helps to build trust between carers and customers. Effective communication helps to prevent misunderstandings between careers and customers. 1.3 By observing a persons reaction you can tell if they have understood and agree with what they are being told.