Unit 4222-324 (HSC 3029) Outcome 1, 1. Explain the importance of meeting an individual's communication needs. The importance of meeting somebodies communication needs is because if they cannot communicate effectively then you can understand what they are trying to express. Different people have different communication methods or methods that they prefer to use, so we should support them when using their preferred method of communication. Without communication people cannot express their needs or wants, so therefore it is a basic human right.
A person with dementia is often frustrated, sometimes angry, and we need to realise this as part of their condition, and that we should not react in a way that would provide further anguish to them. They may also act inappropriately towards you or others. It can be difficult for them to understand that this is not appropriate, so the carer must diffuse the situation calmly and discreetly. A carer must always be understanding of the condition so they are able to provide the correct level of support. 4.1 Explain the difference between a reality orientation approach to interactions and a validation approach.
Colleagues and other professionals: Working as part of a team, is working alongside colleagues and share a workload. Effective communication with colleagues brings good relationship and then working becomes easier because there will be cooperation and trust would be developed. This would also create mutual respect and better ways of rendering the expected service to the service user and build respect in the whole system. This also would make both parties effective listeners to understand each other better. Effective communication makes adequate information available when working with other professionals and thereby assisting the service users’ effectively.
As a carer it is my role and responsibility to support individuals to express themselves. The way in which i do this is to assess their needs, access information regarding communication needs and provide appropriate supports aids or equipment and encourage and motivate communication. Without support or appropriate support the individual would be unable to express their needs which could lead to emotional and physical difficulties. 1.3 Analyse features of the environment that may help or hinder communication It is difficult and frustrating to communicate effectively when there is background noise, therefore arranging the environment to aid communication is a very important step to achieve effective communication. Some factors that can hinder communication are; * Poor lighting, individuals with poor sight unable to see you.
3.1 Barriers to communication are Hearing impairment, visual impairment, speech impairment, speaking a different language, physical barrier, emotional barrier. 3.2 Ways to reduce barriers to communicate are if some has a hearing impairment then you need to if they are using a hearing aid you need to make sure that it it working properly, ensure that you are sitting in good light and that you speak clearly and do not shout. As this makes it more difficult for the individual to understand and read what you are saying. 3.3 Ways to check that communication has been understood is to ask the individual. Make sure you listen effectively and the use of body language is also important.
Service users are more likely to confide in carers which they trust and therefore will help to build their working professional relationship. Aiii Identify three ways of finding out the communication and language needs of an individual. For each method, describe how effective it is at establishing the needs of the individual. Asking the individual - this would enable me to identify if the individual is hard of hearing and also if they understand the language in which I am asking. This is probably the best way of establishing their communication needs as I will be able to gain an immediate understanding.
How can positioning inhibit and improve communication? Positioning can create barrier on receiving and interpreting messages which inhibit communication. If we cannot see each other then it will inhibit communication. In care setting, it is important to keep our eyes at the same level as the person that we are communicating with. But it is as important to consider positioning while working with different people having different difficulties.
We can do this by addressing individual needs and preferences within a care plan, as well as individual support plans. Having a holistic approach to meeting the needs and preferences of each individual is also a key skill. I support and treat all residents as individuals and with respect and dignity when considering their
Those learners that are nonverbal use various methods such as expressions, hand signals etc. also if you’re not picking up the signs or their reactions you’ll be putting yourself at risk or them by making them angry or making them feel insecure so that something bad could happen so it’s always good to observe everything and be aware individual’s reactions. Outcome 2 understand how to meet the communication and language needs, wishes and preferences of an individual. 2.1 So you can communicate in a way to enable them to stay safe and enjoy opportunities within informed choice and with respect. 2.2 Verbal- language Non-verbal- written, pitchers, sign language, PECS.
Likewise, each of them will interact with you in different ways. Individuals are free to communicate through their chosen method which should be accepted and valued by those supporting them. Using the individual’s specific communication methods are particularly important because it’s their major way of communicating. Thus, meeting an individual’s communication needs will help the carer promptly provide everything that they need. Explain how own role and practice can impact on communication with an individual who has specific communication needs.