Unit 201 Health and Social Care Nvq2

450 Words2 Pages
Unit 201 1.1. People communicate for all sort of different reasons. The main reasons why we communicate is to convey information, we also communicate to explain our actions or to ask someone for a favour. We communicate simply to make some form of a bond with another person. 1.2. It is important that we communicate effectively while working in adult social care settings because that stops us from making mistakes and putting others at risk aspecially when it comes to handling an other person. It helps creating a relationship with an individual and without effective communication we wouldn't be able to know how to meet their needs. 1.3. It is important to observe individual's reactions when communicating with them to know how they feel about the conversation or if they fully understand what has been said. 2.1. You must be aware of a person’s communication needs and preferences so that you know how to communicate with them in the most effective and appropriate manner thereby meeting their personal needs and wishes. 2.2. Verbal – the tone of your voice and the language used Touch - the strenght of a touch, calming, reassuring or aggressive Body language - the way that we stand, hold our arm/legs Sign language/gestures - used for people with verbal communication problems 3.1. Language differences Disability (eg hearing difficulties) Lack of ‘common ground’ (eg cultural or age difference) 3.2. Be aware of what the barriers are and act upon it. for example if someone speaks basic english try to speak slowly and clearly, also use gestures as much as possible. If someone is too young to understand everything, try to be simple. 3.3. In order to make sure that the communication has been understood we can simply rephrease, summorise or repeat what has just been said and make sure that it is exactly what an individual wants. 3.4. If you have

More about Unit 201 Health and Social Care Nvq2

Open Document