Welcome New Supervisors This manual will effectively demonstrate to the appropriate methods for performing job duties as a supervisor with this company. Each practice will be explained in detail with practical examples for every situation. These practices are a necessity for employment with this company. If you have any questions or concerns please direct them to your immediate supervisor or your HR manager for clarification. Demonstrating Communication Skills Rue, 2004 "Communication is the act of exchanging information.
To recognise then the service user is getting anxious or distressed as the service user may be nonverbal and it may take a few guesses to know what the service uses wants or needs. Aiv Explain why it is important to find out about an individual’s: 1. Communication and language needs To make sure that the service users’ needs are being met individually, providing the tools required for each method of communicating ie pen and paper, picture cards, sign language and for the staff to be properly trained to be able to communicate in the correct way for each individual. Remembering that everyone is different and no two individuals will require same care. 2.
It is important that the team’s purpose and role be collaboratively developed so all employees know and clearly understand the organisation’s vision, strategies, goals and objectives, and align their team goals with them. 5. Examples of documents that record in writing a team’s purpose and role are: • Mission statement – this is extremely effective as it defines the organisation's purpose and primary objectives as well as guides the actions of the team within an organisation. It spells out its overall goal, provides a path, and guides
Unit 501: Use and develop systems that promote communication 1:1 Review the range of groups and individuals whose communication needs must be addressed in own job role. Effective communication helps us better understand a person or situation and enables us to resolve differences, build trust and respect, and create environments where creative ideas, problem solving, affection, and caring can flourish In my role as Branch Manager of a care provider effective communication is paramount to its success. It builds trust, respect, enhances learning and accomplishes goals for not on myself but everyone around me. My role commands that I wear many ‘hats’ communicating with services users, workers(Carers/Nurses), advocates, my internal consultants, external professional bodies, solicitors, government regulators and my own senior management team. There are four main reasons why we communicate, Instrumental(To ask, to refuse, to choose or to express our needs), Informative( To gain information, convey information or to describe something), Expressive(To express thoughts or feelings), Social(Attracting attention, building and maintaining relationships).
DIPLOMA OF MANAGEMENT Unit Code: BSBMGT502B Unit Name: Manage People Performance (Online) Element Allocate work Performance Criteria 1.1. Consult relevant groups and individuals on work to be allocated and resources available 1.2. Develop work plans in accordance with operational plans 1.3. Allocate work in a way that is efficient, cost effective and outcome focussed 1.4. Confirm performance standards, Code of Conduct and work outputs with relevant teams and individuals 1.5.
Unit 501 Use and develop systems that promote communication (SHC51) 1. Be able to address the range of communication requirements in own role. 1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role Individuals who have communication problems need support to enable them to express their selves effectively. It is important for me, in my role as a team leader, to be aware of the individuals preferred method of communication and also to support the individual to use their preferred method. Individuals have the right to communicate through their chosen method and their choice should be respected by supporting them.
However, diversity recognises that through people have things in common between each other, everyone's is different and unique in many ways. Diversity is about recognising and valuing those differences. For example everyone gender, different cultural backgrounds, different faiths, different family groups and different learning styles, different personalities everyone is different. These differences impact on people needs the service user have the responsibility to value difference as a
Group and organizational dynamics consist of group behavior and organizational performance. Effective communication is needed to create productive human relations. Communication is an essential part of the structure of any organization. It is imperative that the staff successfully communicate with each other, in order to productively meet each agenda (Thomas, 2005). To inform the staff that delegation has occurred, Anne should hold a department meeting.
I learned that each individual has a different perception on what or how they view something that is in front of them. Each person has a different type of knowledge to shape this perception because we all come from different cultures, regions, or have different experiences that shape this perception. I have also learned that to have a better understanding in my work environment when communicating I need to look at all aspects of how I see things, but also on how my other coworkers see things as well. We come from different angles when viewing something or hearing something because we all see something in a different world and this creates different realities and perceptions with every person. When communicating we need to look at the definitive facts or things and learn to accept different views because this creates an open mind to shape ourselves to welcome in more knowledge.
1.3: Explain the purpose and benefits of agreeing realistic targets for work The purpose for agreeing realistic targets for work is to keep everyone on task and focused on a target that is achievable. This way, everyone can effectively reach targets efficiently. The benefits include fast and reliable agreement and completion of tasks at hand. 1.4: Explain how to agree realistic targets I can agree realistic targets for my work by trying to make sure that they are realistic and possible to do in the time I have been given and with the resources I can use. 1.5: Describe ways of planning work to meet agreed deadlines To meet agreed deadlines I should make a list of work that needs to be done together with any required dates for completion and prioritise the order that I will need to undertake the work.