Unit 201 Essay

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Unit 4222-201 Introduction to communication in health, social care or children’s and young people’s setting. * Outcome 1 Understand why communication is important in the work setting. 1. Identify different reasons why people communicate * To learn * To socialise * To express needs * To teach * To express their emotions/feelings (e.g love. Fear. Anger, joy or pain) Communication is different depending on the circumstances, some communications are intimate and personal, other communication is wider and aimed at groups. It can be formal or in formal Communication can be used for people to pass on messages, get a point or views across for any reason. 2. Explain how effective communication affects all aspects of own work. Effective communication is very important in my job role, with service users, family, friends as well as my work colleagues. The way in which we communicate will be different depending on the person we are communicating with. The better the communication the better the information is shared and understood. 3. Explain why it is important to observe an individual’s reactions when communicating with them. It is important to see if the person understands the information given to them and the body language can give very important clues as to the level of understanding the person shows. A person may hear what you are saying and may appear to understand but if the body language is different it shows they haven’t fully understood all the information. Important clues to look for when communicating information and to see if the person understands fully are * Facial expression * Body language * Gestures * Position * Dress * Outcome 2. Be able to meet the communication and language needs, wishes and preferences of individuals. 1. Find out an individual’s communication and language needs, wishes

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