In John Lewis, as a department store this is important as they have lots of staff and customers so each section manager has their own team they are responsible for this ensures that each part of John Lewis is functioning well. The section managers responsibilities would include: Making sure their section is running smoothly, making sure that there are enough inventories for the shift, be certain that the line in their section is in proper mechanical order, assure that they has enough line workers to complete the amount of work required for his shift, accommodate or improvise any shortages in staff due to vacation, illness, or personal difficulties, Confer with other section managers in order to assure that each section's line quotas are working in line with one another, conduct quality inspections, set production standards for his section and train new employees. In John Lewis, Section managers must keep their section working well so by overseeing this they can ensure that it is operational and working to the best of their abilities and also working around obstacles like a shortage of partners to ensure that their section still meets the target of the day. Also by working with other sections they can help each other out with shortages and ensure that they can all as a collective meet the targets of the day. One of John Lewis most stressed aim of its partners is teamwork so by working together as collective section
It is a vital part of the recruitment process that applicants are thoroughly assessed to ascertain if they have the necessary KSAOs needed for this position of Department Manager, as well as their suitability regarding person/organisation fit, which is particularly relevant in this case, considering the strong culture at Tanglewood. A selection plan has been developed from an analysis of the job description and background information on Tanglewood, especially aspects of their organisational culture which emphasise teamwork and a participatory management style. Selection plan for Department Manager Major KSAO Category Necessary for selection? (Y/N) Experience check Education check Marshfield Applicant Exam Retail knowledge Test Knowledge of retail management Y X X X Develop and implement store policies and procedures N X Ability to supervise retail staff Y X X Strong communication skills Y X Strong work ethic Y Good verbal skills Y Decision making ability Y X X Strong commitment to customer service Y X X Sound reasoning skills Y X Ability to lead and motivate teams Y X Ability to problem solve and resolve conflict Y X Skills in analysing financial and operational data N X X Able to delegate effectively and empower others Y X Liaise effectively between staff and management Y X This highlights the KSAOs that aren’t being adequately measured in the current system, despite the fact they are essential for performing the role of Department Manager. Therefore, the interview questions that will be developed to supplement the existing selection plan will particularly focus on the following areas - Team work – the role of Department Manager is all about leading a team and effectively interacting with all team members, particularly important for the culture at Tanglewood and also relates to person /
Tata Group’s use verbal communication through their staff, by helping the customers find what they want to buy, also verbal communication allows staff to communicate with each other making sure they resolve any problems in the store. Tata Group also have a customer service sector which deals with customers verbally helping them resolve any issues they may have. Tata Group has over 75years worth of communication management under their belt making them successful business in the retail market. The purpose of Verbal information is to convey thoughts and ideas effectively by using words as a medium. This can be used to communicate sales promotions or Informing about future developments.
This paper will provide detailed information regarding the customer service manager position, the job analysis of the position, methods of recruiting and selection methods for seeking the best candidates. Description of the Position The Customer Service Manager (CSM) is involved in various aspects of business at GE. Knowledge of the company as well as the part in which the individual hired will play in his or her role will be essential to the success of the individual hired. The customer service manager will oversee customer service throughout the GE branch hired for. This includes ensuring customer service practices are well established and followed by customer service employees as well as ensuring excellence in customer service (General Electric, 2012).
ASSIGNMENT 2 Job Description and Advertisement Part A: Job Description Position job description/Detailed job description Date: 29/07/2014 Job Title: Sales Assistants Job Level: 1 Department/Division: Woolworths Hours: 4-5 hours a day Salary: $17 per hour Report to: Sales Manager/ Director/Supervisor Purpose of the position: Assist in effective and efficient running of the shops at Woolworths and deliver excellent customer service. To be good a sales assistants it’s important that able to work as part of a team and that you’re helpful, friendly and polite. Need to reliable, honest and responsible. Responsibilities/Duties: Greeting customers who enter the shop. Stacking shelves or displaying goods in an attractive way.
HR insures employees are held operationally accountable for keeping a balanced focus on customer service, expense control (theft prevention) and keeping products in stock” (Bergdahl, 2010). Wal-Marts spend a considerable amount of effort trying to make employees feel like they are part the company because they are valuable assets to solicit new ideas. Wal-Mart is continuously expanding that is why they are on the look-out for the best candidates, as a result of their global reach; there are a lot of job openings worldwide. There are two ways in which Wal-Mart recruit, internal and external recruitment. Wal-Mart recruitment uses both of them depending on the situation.
Managing Own Performance in a Business Environment Learning outcome 1: Understand how to plan work and be accountable to others 1.1 Outline guideline, procedures codes of practice relevant to personal work There are a number of guidelines and procedures in place to enable me to do my job not only to the best of my ability but in a professional manner. In my role there are procedures that need to be followed relating to various aspects of the job including correct procedures to answer the telephone, dealing with IT issues, as well as many other procedures. 1.2 Explain the purpose of planning work and being accountable to others for own work Planning is essential to manage your time in a constructive way to complete the actions to be carried out. Planning helps to be organized on a day to day, weekly and monthly basis. While planning you have to obtain as many details about the piece of work you are doing to enable you to produce your work as efficiently as possible.
Tata Group’s use verbal communication through their staff, by helping the customers find what they want to buy, also verbal communication allows staff to communicate with each other making sure they resolve any problems in the store. Tata Group also have a customer service sector which deals with customers verbally helping them resolve any issues they may have. Tata Group has over 75years worth of communication management under their belt making them successful business in the retail market. The purpose of Verbal information is to convey thoughts and ideas effectively by using words as a medium. This can be used to communicate sales promotions or Informing about future developments.
| Job analysis is the centre of all human resource practices. Compton et al (2009, p.27) states that “job analysis is crucial determinant of employee performance and ultimately organizational effectiveness…. In the context of recruitment, job analysis is the main source of information about the position to be filled and the natures of the person needed to fill it”. Job analysis is a systematic process of identifying the component tasks responsibilities, and desired out comes of jobs, the knowledge, competencies, skills, and abilities required to adequately perform these duties. Job analysis, and resultant job descriptions and person specifications, form the basis for the initial employment of staff, establishment of employee performance standards and their subsequent measurement, and the determination of grade and classification levels and remuneration systems.
Training programs are important to develop and have such kind of employee. 2. List the methods of training carried out by Tesco. Describe how training needs are identified. Tesco offers employee both on-the-job training and off-job-training.