Activity 2.2.docx Detail the methods and procedures that might be used by an organisation to communicate with customers to identify and agree on product/ service specifications. Business plans need to be flexable and be adapted to meet the changing needs of customers so the business can continue to support the delivery of products/services to customer specifications. Customer expectations and needs will change from time to time and will be affected by market trends, fashions and changes in external environments. You need to know who your customers are, where they com form, and what their buying intentions are. Market research and communication with customers is important to keep the organisation informed
To do this it will be necessary to review the actual customer data for the service in question for past periods. Customer service data helps identify the factors, both positive and negative, that influence new business. By understanding the relevant patterns and conditions it is possible to create new customer service delivery plans that maximise desired influences while minimising those that are undesirable. ASSESSMENT ACTIVITY 3: Describe the process for researching customer needs and analysing and interpreting the outcomes to establish business options and opportunities. Consideration of past performance and analysis of the new data and records currently held in the organisation will give
Activity 1 1 How can you identify policies and objectives relevant to the recruitment, selection and induction process? Some policies imply their relevance but others specifically state they are related to the recruitment, selection and induction process. For example a budget policy can address the money that can be spent on recruitment, selection and induction. However, recruitment, selection and induction policies generally address areas such as: • Application processing • Competency profiling • Documentation and use of standard forms • Equal opportunity, antidiscrimination and diversity • Interviewing methodologies • Job analysis and classifications • Assessments • Reference checks • Training for new staff • Use of external agencies 2 Give examples of
Internal and external customers provide business with information about how their products are used, new opportunities for their business, trouble-shoot issues with their product, and organise workloads. Operational plans include customer service processes and product development. These plans include: * Understanding customer needs (internal/external – current/future) * Expectations of Customers * Research results -target markets , sampling and profiling, market segmentation, needs * Collection and analysis of information collected Customer needs can continually change being influenced by the economy, social and political events, trends and movements. Organisations use change management practises to pre-empt changes wherever possible, and also to be ready for change. To do this, organisations need to be aware of the following: * Identify what customers are buying and what benefits they purchase * Understand why customers will or do purchase * Know when customers are likely to buy By knowing the customer, organisations can plan to meet their needs.
Section 1: Rights and responsibilities at work This section will help you to evidence Learning Outcome 1: Know the employment rights and responsibilities of the employee and employer Learning objective Place in Assessment 1.1 Identify the main points of contracts of employment Question 1 Page 1 1.2 Identify the main points of legislation affecting employers and employees Question 2 Page 2 1.3 Identify where to find information on employment rights and responsibilities both internally and externally Question 3 Page 3 1.4 Describe how representative bodies can support the employee Question 4 Page 3 1.5 Identify employer and employee responsibilities for equality and diversity in a business environment Question 5 Page 3 1.6 Explain the benefits of making sure equality and diversity procedures are followed in a business environment Question 6 Page 3 1. Identify four main points that would be included in a contract of employment. If possible, use an example contract to support your answer (feel free to obscure any confidential information). [1.1] Points that would be in a contract of employment could be, you’re contracted working hours, your employer providing a safe working environment, you’re salary and employment rights. 2a) List three key points of legislation that affect employers in a business environment.
Human resource related information can support planning and show trends in the use of leave, performance, incentives, training and disciplinary cases. In addition it can assist us to monitor the demographic make-up of our public servants. This information is relevant for our transformation agenda and shows us how the public service adapts to its changing role and function over time (Management H. R., 1997). Company Review Job Analysis: We will identify the importance of the job, by the purpose of the job; determine training needs, compensation, select procedures, and
Work Breakdown Structure (WBS) will breakdown project scope and requirements into groups of component tasks that will be manageable Schedule Management Plan will provide a process to gather, analyze, develop and control the schedule of project activities. Given the specific requirements for resource scheduling and lessons learned from previous project, it will be important to align the schedule to resource availability and
Organisations also need to research and review current and predicted external labour supply data, demographic data and economic data. This will help organisations to forecast human resources supply. How might organisations gather current information about labour supply relevant to their specific industry or skill requirements? There are a number of different ways an organisation can gather information about labour supply. 1) Australian Bureau of statistics: Most companies will use this website as a form of gathering data.
There must be defined workflows, equipment needs and implementation requirements to define the processes that are required to design and implement the new HR system. This can be defined as the process design and can include tools such as, process simulation software, scale models and flow charting. With Riordan, the system can be designed using three components. The client server, the applications server and the database
- Contacts and terms and conditions from employers will have information in relation to rights. - Handbooks and policy documents will state responsibilities and rights. - Job descriptions will identify the responsibilities of the role of employee. - Books will state rights in general that are in place also particular books may state responsibilities and rights in relation to a certain career. -