Unit 1 - Use and Develop Safe Systems That Promote Communication

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Use and Develop Systems that Promote Communication. The range of groups and individuals whose communication needs must be addressed in my job role is wide, and includes: * Service users * Families and friends * Advocates * Colleagues * CQC * Health professionals * Social services. Effective communication in care settings helps both care workers and people who use care services to form good relationships and to work well together. People communicate most effectively when they: * Feel relaxed. * Are able to empathise with the other person. * Experience warmth and genuineness in the relationship. Effective communication also requires the care worker to develop and use a range of skills, abilities and communication techniques. * Active listening – a person who uses active listening pays close attention to what the other person is saying and notices the non-verbal messages they are communicating. People who are good at active listening also tend to be skilled at using minimal prompts. These are things like nods of the head, ‘Mm’ sounds and encouraging words likes ‘Yes, I see’, or ‘Go on’. Skilful use of minimal prompts encourages the person to keep speaking or say a little more. * Use of body language and proximity – people use different forms of body language to communicate feeling and to support what they are actually saying. Effective communicators often use the SOLER behaviours when they are sitting down talking to another person. These are not hard and fast rules that must always be obeyed but they do encourage more open communication. * Face the other person Squarely * Adopt an Open posture * Lean towards the other person * Maintain Eye contact * Try to be Relaxed while paying attention An awareness of proximity, or the amount of personal space that a person requires, is also an
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