Unit 1 Shc 21

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|Unit 1: PWCS 21 Principles of communication | Introduction The aim of this workbook is to allow you to present evidence for the criteria listed below. Your assessor will ask you to consider your job role and experience in your workplace to answer the questions contained within this assignment. Your assessor will assess your answers and provide you with feedback. Unit Summary This unit will you with an understanding of the effects of communication on all aspects of adult social care. The unit examines the importance of understanding an individual’s preferred method of communication, when working with users of social care services and the need to observe reactions in order to support the communication cycle. The unit also investigates barriers to communication and ways in which these can be minimised or removed. Issues of confidentiality are considered with regard to maintenance and also the notion of agreed times when information must be shared. The unit will prepare you for working with users of services with a variety of communication and language needs. Learning Outcomes and Assessment Criteria In order to pass this unit, the evidence that you need to present for assessment needs to demonstrate that you can meet all the learning outcomes for the unit. The assessment criteria determine the standard required to achieve the unit. This assignment workbook will cover all the criteria for the technical certificate Unit 1 (PWCS 21). Where criteria have been covered within the questions is outlined in the table below: |Unit 1: PWCS21 |Principles of communication (technical certificate) | |Learning Outcomes |Assessment Criteria

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