In order to be effective in care and supporting service users you have to be a good communicator whether this is through speaking, body language, facial expressions or gestures. Sometimes you are able to communicate
Good communication with service users may encourage then to join in activities, which will promote equality and wellbeing within the care setting. The service user may also gain trust and understanding from me communicating well with them, this may mean that they can
While a little amount of fear and lack of trust might be necessary, excess of these things is not good and prevents one from doing a lot of things including difficulty in communicating effectively. It is important that service users trust the service providers because the service user may not take the service providers advice with could be potentially dangerous or even life threatening. Some conditions, such as having a stroke, being depressed or having other mental health problems may affect an individual’s ability to communicate, because they affect the person’s
SHC 31 Promote communication in health and social care or children’s and young people’s settings • An identification of the different reasons people communicate Effective communication is important when working with children, young people, colleagues and parents. Reasons why people communicate • To build relationships: A simple smile, a friendly wave or just by saying, “hello” to a new child, new parent or new colleague can be the starting point of building a relationship • To maintain relationships: Much of our language and communication we use in the work setting accounts for the maintenance of our relationships • To gain and share information: Information in the work setting needs to be shared with everybody; children, young people, families, colleagues and other professionals. This information will help us work effectively • To gain reassurance and acknowledgement: To make the setting work effectively, it is important for colleagues to also acknowledge and reassure each other as well as providing reassurance and acknowledgement to children and young people • To express needs and feelings: It is important for children and young people to feel that they can express themselves. They can become very frustrated and/or isolated if they do not have the opportunity to do this • To share ideas and thoughts: All adults, children and young people have different thoughts and ideas that they will want to share with others There are many reasons why people need to communicate differently with each other. WITH CHILDREN AND YOUNG PEOPLE • To give and receive instructions: To make sure that the child or young person understands what is being asked of them throughout their daily routine or activities.
The RSW may need to obtain and share information about service users with colleagues and other professionals to ensure the team is fully informed. The RSW may also need to communicate with a young person or a family member about the care and support they receive, or about the kinds of services and facilities that are available
A Person Centered Plan may include:- * A positive description of the person, including what people like and admire about the person, thier gifts, talents,capabilities and contributions. * Who is important to the person, including family, friends and paid professionals. * What is important to the person. This may include his or hers like, dislikes, preferences
Effective communication makes adequate information available when working with other professionals and thereby assisting the service users’ effectively. Individuals using the service and their carers:
Unit 4223-302: Promote communication in health, social care or children’s and young people’s settings. Outcome 1: Understand why effective communication is important in the work setting. 1. Identify the different reasons people communicate. People communicate to express needs, to share ideas and information, to reassure, to express feelings, to build relationships; socialise, to ask questions, to share experiences.
Promote Communication in Health, Social Care or Children’s and Young People's Settings – Unit 1/HSC 031 1.1 Different reasons people communicate People use communication for differing reasons but ultimately communication relates to the sharing of information. Through communication people convey their thoughts/ideas, feelings/emotions e.t.c. Communication is essential within the health and social care setting. Staff need to communicate with clients in order to best assess their needs, then plan for and support around them. Staff need to communicate with one another in order that each is aware of the needs of the client group and contributes to providing continuity of care.
SCH31 Promote communication in the health, social care or children’s and young people’s settings Outcome 1 Understand why effective communication is important in the work setting 1.1 Identify the different reasons people communicate Communication is great part of everyone’s life especially when working with children and young people in a care setting. We all communicate continuously, through a two-way process of sending and receiving messages. These messages can be verbal communication spoken or written words such and non-verbal communication, using body language such as gestures, eye-contact and touch. • People communicate for a variety of reasons such as: • To maintain and promote good working relationship • To encourage the children to communicate effectively • To ensure that everybody knows where they stand • To get their point across and ensure safety in the work environment • To help people understand how you are feeling and act accordingly • To work together • To prevent errors • Express your wants and needs • To help build and maintain trust • To negotiate and liaise with others All of these examples are essential for creating and developing personal and professional relationships requirements. Within a care setting an example of communication would be we when a social worker is required to pass on essential information regarding contact requirements, this can be done through a phone call, however to ensure the information is received properly the requirements need to be e-mailed and followed up by a phone call to ensure the e-mail has been received.