Unit 1 Task 2 This booklet will explain to you how factors may influence communication and interpersonal interactions in health and social care settings. I will also be explaining, reviewing and evaluating strategies that are used to overcome these barriers to effective communication. We will cover barriers associated with aggression, submissiveness, assumptions, sensory impairments and disabilities, emotional difficulties and communication and language needs. It is also very important that we address how they can be overcome. Communication With the intention of communicating, individuals must efficiently go through a process with the other person in order for the communication to have worked correctly.
1 CHAPTER 1 Introduction to communication in health, social care or children’s and young people’s settings (SHC 21) AC What you need to know 1.1 Identify the different reasons people communicate 1.2 Explain how effective communication affects all aspects of your work 1.3 Explain why it is important to observe an individual’s reactions when communicating with them AC What you need to do 2.1 Show how to find out an individual’s communication and language needs, wishes and preferences 2.2 Demonstrate communication methods that meet an individual’s communication needs, wishes and preferences 2.3 Show how and when to seek advice about communication 3.1 Identify different barriers to effective communication 3.2 Demonstrate ways to reduce barriers to effective communication 3.3 Demonstrate ways to check that that communication has been understood ▶▶ be able to meet the communication and language needs, wishes and preferences of individuals 3.4 Identify sources of information and support or services to enable more effective communication ▶▶ be able to reduce barriers to communication 4.1 Explain the term ‘confidentiality’ ▶▶ be able to apply principles and practices relating to confidentiality at work. 4.2 Demonstrate confidentiality in day-to-day communication in line with agreed ways of working 4.3 Describe situations where information normally considered to be confidential may need to be passed on 4.4 Explain how and when to seek advice about confidentiality Assessment of this unit This unit introduces you to the central importance of communication in health and social care work. It focuses on the reasons why people communicate in health or social care settings, the methods they use and the importance of ensuring that communication in care settings
Health and Social Care P1Explain the role of effective communication and interpersonal interaction in a health and social care context. What Is Effective Interpersonal Communication? Communication is a complex activity involving words, body language, voice tone and volume, the topic under discussion, the prejudgments that people bring to the topic, and the “communication history” between participants in the discussion. Communication is effective when the recipient of a message understands its meaning and can express that meaning back to the speaker or sender message.Taken from http://www.flexstudy.com/catalog/schpdf.cfm?coursenum=97003 Communication is a central part of everyday life for most people and it is particularly important when working with vulnerable people and their families in a health & social care environment. It is about making contact with others and being understood.
In this assignment I will be going to explain the factors which can impact upon effective communication and interpersonal interaction and discuss the importance of communication in a health and social care settings. I will outline different theories of communication and link these theories to communication and its effectiveness. Communication is a process that involves the exchange of information, thoughts, ideas and emotions. There are many ways of communicating and this can be done verbally and non-verbally. We have many reasons of communicating with each other, and these are to express ourselves as well as to pass on information and knowledge.
Be able to meet the communication and language needs, wishes and preferences of individuals. 3.1 Identify barriers to effective communication. Effective communication can only be achieved if the parties involved have an understanding of the information being conveyed, not only that but also an understanding of subject and reasoning. Things that could impede this process could be cognitive impairment; sensory deprivation and disability; medication; external influences e.g. audience, noise, lighting; the service user’s disposition and also the support workers if communicated ineffectively; the use of jargon and language and cultural differences.
1 CHAPTER 1 Introduction to communication in health, social care or children’s and young people’s settings (SHC 21) AC What you need to know 1.1 Identify the different reasons people communicate 1.2 Explain how effective communication affects all aspects of your work 1.3 Explain why it is important to observe an individual’s reactions when communicating with them AC What you need to do 2.1 Show how to find out an individual’s communication and language needs, wishes and preferences 2.2 Demonstrate communication methods that meet an individual’s communication needs, wishes and preferences 2.3 Show how and when to seek advice about communication 3.1 Identify different barriers to effective communication 3.2 Demonstrate ways to reduce barriers to effective communication 3.3 Demonstrate ways to check that that communication has been understood ▶ be able to meet the communication and language needs, wishes and preferences of individuals 3.4 Identify sources of information and support or services to enable more effective communication ▶ be able to reduce barriers to communication 4.1 Explain the term ‘confidentiality’ ▶ be able to apply principles and practices relating to confidentiality at work. 4.2 Demonstrate confidentiality in day-to-day communication in line with agreed ways of working 4.3 Describe situations where information normally considered to be confidential may need to be passed on 4.4 Explain how and when to seek advice about confidentiality Assessment of this unit This unit introduces you to the central importance of communication in health and social care work. It focuses on the reasons why people communicate in health or social care settings, the methods they use and the importance of ensuring that communication in care settings is
1 Introduction to communication in health, social care or children’s and young people’s settings (ShC 21) Chapter 1 aC 1.1 1.2 1.3 What you need to know Different reasons why people communicate how effective communication affects all aspects of your work Why it is important to observe an individual’s reactions when communicating with them aC 2.1 2.2 2.3 3.1 3.2 3.3 3.4 4.1 4.2 What you need to do Find out an individual’s communication and language needs, wishes and preferences Demonstrate communication methods that meet an individual’s communication needs, wishes and preferences Show how and when to seek advice about communication Identify barriers to communication Demonstrate how to reduce barriers to communication in different ways Demonstrate ways to check that communication has been understood Identify sources of information and support or services to enable more effective communication explain the term ‘confidentiality’ Demonstrate confidentiality in day to day communication, in line with agreed ways of working Describe situations where information normally considered to be confidential might need to be passed on explain how and when to seek advice about confidentiality assessment of this unit This unit highlights the central importance of communication in work with children and young people. It focuses on the reasons why people communicate in childcare settings, the methods they use and the importance of ensuring that communication in care settings is effective. You will be assessed on both your knowledge of effective communication and your ability to apply this in practical work with children and young people. In order to successfully complete this unit, you will need to produce evidence of your knowledge, as shown in the ‘What you need to know’ chart opposite, and evidence of your practical competence, as shown in the ‘What you need
For example what worked well and what would you change. Evaluate factors that influenced the effectiveness of each interaction. P5- (LO4) Participate in a one-to-one interaction in a health and social care context; you will need to provide a written reflection of the interaction and (a witness statement will be required to meet this criterion). P6- (LO4) Participate in a group interaction in a health and social care context you will need to provide a written reflection of the interaction and (a witness statement will be required to meet this criterion) M3-(LO4) You will need to consider your communication and interpersonal skills in relation to each interaction i.e. one-to-one and
1.1 Identify different reasons why people communicate To express needs, to share ideas and information, to reassure, express feelings, socialize, ask questions, share experience’s, give instructions, share opinions, give encouragement. 1.2 Explain how effective communication affects all aspects of working in adult social care settings Individuals communicate to express their needs and preferences and to ensure they are met. As a carer I discuss the options and the choices available to the individual to allow them and informed choice regards to their care. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them. In face to face communication the person listening may not always indicate verbally if they have understood or agree.
Language Disability (eg hearing difficulties) Lack of ‘common ground’ (eg cultural or age difference) 3.2 Describe ways to reduce barriers to communication Be aware of what the barriers are or may be and act accordingly. If, for example, the other person has hearing difficulties written or visual communication may be appropriate. You must endeavour to build a relationship so that you can recognise the individual’s needs. 3.3 Describe ways to check that communication has been understood. The obvious way is to ask, but where not appropriate or possible it may be necessary to observe and monitor the other person’s response to your communication.