Unit 1 Level 3 P1 Non-Verbal Communication

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Explain Potential barriers to effective communication within a health and social care environment There are many reasons why interpersonal communication may fail in health and care setting. In many communications, the message may not be received exactly the way the writer intended. It is, therefore, important that the communicator finds feedback to check that their message is clearly understood. When it works well, communication helps establish trusting relationships, ensure information is passed and understood, and enriches people’s lives. But all too often good communication is hampered by barriers. This can lead to misunderstanding, resentments, frustration and demoralisation not only for patients/clients, but also for health care staff. We also need to be aware of the things that can cause bad communication-in other words, communication barriers. Being aware of these and working with your colleagues to come up with solutions will help you to overcome them. Generally communication barriers can be categorised as follows: * Physical barriers include difficulties in hearing and seeing. * Intellectual barriers may occur because of the natural ability, home background or schooling that affects the perception and understanding of the receiver. * Emotional barriers include the, readiness, willingness or eagerness of the receiver- and the emotional status of the educator. * Environmental barriers might occur if there is too much noise or if the room is too congested. * Cultural barriers include those customs, beliefs or religious attitudes that may cause problems. Economic and social class differences and language variations, as well as age differences, may also be difficult to overcome. Either too high or too low status of the educator (sender) compared to the audience may affect communication. Factors that can be influence communication As we all know
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